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Senior IT Service Delivery Manager
Network International
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered 2 weeks ago
IT service delivery managementITIL 4Service Value SystemService level managementOperational governanceOperational resilience
Free
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IT service delivery managementITIL 4Service Value System
Role Overview
Ensure technology services are delivered consistently and reliably in line with agreed business outcomes, service levels, customer expectations, and operational governance requirements.
Work in accordance with ITIL 4 best practice and the organization's Service Value System.
Serve as the key interface among business stakeholders, customers, technology teams, suppliers, and service-management functions.
Key Skills for This Role
IT service delivery managementITIL 4Service Value SystemService level managementOperational governanceOperational resilience
Full Job Posting
About the Job
Ensure technology services are delivered consistently and reliably in line with agreed business outcomes, service levels, customer expectations, and operational governance requirements.
Work in accordance with ITIL 4 best practice and the organization's Service Value System.
Serve as the key interface among business stakeholders, customers, technology teams, suppliers, and service-management functions.
Core Accountabilities
- Drive service performance, service quality, continual improvement, and operational resilience across the end-to-end service value chain.
- Ensure technology services meet agreed business outcomes, service levels, customer expectations, and governance requirements.
Skills and Competencies
- Strategic thinking and problem-solving abilities.
- Excellent leadership and people-management skills.
- Strong project-management and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to manage change and drive continuous improvement.
- Analytical and data-driven decision-making capabilities.
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