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Acquiring Tech Lead
Network International
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
JavaSpring frameworkSpring bootSpring cloudQuarkusKotlin
Free
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JavaSpring frameworkSpring boot
Role Overview
Network International seeks a Platform Technical Lead to define the architecture and technical strategy for their payment gateway system, NGenius Online. The role involves providing technical support, resolving complex issues, and collaborating with cross-functional teams to improve the system's rel
Key Skills for This Role
JavaSpring frameworkSpring bootSpring cloudQuarkusKotlin
Full Job Posting
About the Role
Network International seeks a Platform Technical Lead to define the architecture and technical strategy for their payment gateway system, NGenius Online. The role involves providing technical support, resolving complex issues, and collaborating with cross-functional teams to improve the system's rel
Key Responsibilities
- Define the architecture and technical strategy for the payment gateway system, NGenius Online
- Provide technical support to customers, addressing inquiries, troubleshooting issues, and ensuring prompt resolution of payment gateway-related problems
- Investigate and resolve complex technical issues related to payment processing
- Maintain thorough and up-to-date documentation of support processes, troubleshooting steps, and issue resolution procedures
- Communicate effectively with customers, keeping them informed about issue status, progress, and resolution timelines
- Determine when to escalate issues to higher levels of support or development teams, and provide clear and detailed information for escalations
- Provide training and guidance to junior support engineers and collaborate with cross-functional teams to share knowledge and best practices
- Identify trends in customer issues and work with product managers and development teams to improve the payment gateway's reliability and functionality
- Be available for on-call support and participate in the resolution of high incidents during non-business hours when necessary
- Architect solutions that can handle high transaction volumes and optimize the performance of payment processing for white-label partners
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