Senior Housekeeping Supervisor
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Key skills for this role
About the Role
The Senior Housekeeping Supervisor oversees housekeeping staff to ensure cleanliness and sanitation standards. They lead the team, provide training, conduct inspections, manage inventory, and coordinate with other departments to maintain guest satisfaction.
Key Skills for This Role
Responsibilities
- Lead and supervise the housekeeping team to ensure high cleanliness standards
- Train and develop housekeeping staff on cleaning procedures
- Conduct regular inspections to ensure rooms meet quality standards
- Manage inventory of cleaning supplies and equipment
- Develop and manage work schedules for housekeeping staff
- Implement quality control measures for housekeeping services
- Monitor and manage the housekeeping budget
- Address and resolve guest complaints related to housekeeping
- Ensure staff compliance with safety protocols and uniform standards
Requirements
- Minimum 5 years working experience, 3 years relevant experience
- Bachelor's Degree in any related field
- Ability to lead and motivate a housekeeping team
- Strong communication and organizational skills
- Attention to detail and time management
Full Job Posting
Job Summary
- Oversee and manage housekeeping staff to ensure cleanliness, orderliness, and sanitation standards.
- Lead by example, provide training and guidance, and ensure adherence to safety protocols.
- Contribute to overall guest satisfaction and comfort.
Job Responsibilities
- Lead and supervise the housekeeping team.
- Train and develop housekeeping staff on cleaning procedures.
- Conduct regular inspections to ensure quality standards.
- Manage inventory of cleaning supplies and equipment.
- Develop and manage work schedules.
- Implement quality control measures.
- Focus on guest satisfaction.
- Monitor and manage the housekeeping budget.
- Collaborate with other departments.
- Conduct performance evaluations.
- Address and resolve guest complaints.
- Ensure staff trained on safety protocols.
Job Knowledge & Skills
- Ability to lead and motivate a team.
- Strong communication skills.
- Excellent organizational skills.
- Proficiency in identifying issues and implementing solutions.
- Keen attention to detail.
- Effective time management skills.
Job Experience
- Minimum 5 years working experience, 3 years relevant, 2 years GCC is a plus.
Competencies
- Agility
- AI Fluency
- Hotel Management Standards and Procedures L2
- Housekeeping L2
- Leadership
- Quality
- Regulatory Compliance L2
- Resilience
- Scheduling L2
- Vendor Management L2
Education
- Bachelor's Degree in any related field.
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