Senior Guest Experience & Manifest
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Key skills for this role
About the Role
Shamal Holding is seeking a Senior Guest Experience & Manifest professional for Sky Dive Dubai. The role involves coordinating and manifesting parachutists and tandem passengers, ensuring efficient operations, and providing exceptional customer service.
Key Skills for This Role
Responsibilities
- Check in all tandem customers and licensed skydivers, collect and record relevant information into customer files
- Ensure all waivers are properly completed, identification is checked, and the customer meets all requirements to jump
- Ensure all jumpers meet the dropzone’s requirements as per the Operations Manual, SOP(s), and regulatory standards
- Take copies and file licenses, insurance, and logbook for licensed jumpers and ensure proper documentation
- Input payments (deposits, vouchers, remaining balances, special event payments, jump tickets) into manifest software, hold accountability for cash drawer, reconcile at end of day
- Run necessary accounting reports and queries to settle the drawer at end of day, submit all documents and receipts
- Assist customers with tandem information, reservations, reservation modification, VIP bookings, and licensed skydiver information via email
- In bad weather, reschedule tandem reservations, provide same day refunds, assist in refund request forms for online payments
- Follow up with finance department and provide flow of information to customer throughout refund process
- Demonstrate thorough understanding of multiple computer software programs (Burble, booking system, Microsoft Word and Excel)
Requirements
- Minimum of 2 years working within a skydiving manifest office
Full Job Posting
Role Overview
- This role falls under our Sky Dive Dubai umbrella and will be responsible for coordinating and manifesting parachutists and tandem passengers to aircraft, ensuring efficient operations, and providing exceptional customer service to Skydive Dubai’s customers and staff.
Responsibilities
- Check in all tandem customers and licensed skydivers. Collect and record all relevant information into customer files. Ensure all waivers are properly and completed, identification is checked, and the customer meets all requirements to jump.
- Ensure all jumpers meet the dropzone’s requirements as per the Operations Manual, SOP(s), and regulatory standards.
- Take copies and file all of licenses, insurance, and logbook for licensed jumpers and ensure they have the proper documentation and prerequisites to jump at the PDZ.
- Input payments (example deposits, vouchers, remaining balances, special event payments, and jump tickets) charged by credit card or cash payments into manifest software, hold accountability for a cash drawer, reconcile drawer at the end of the day.
- Run necessary accounting reports and queries to settle the drawer at the end of the day. Submit all documents and receipts.
- Assist customers for tandem information, reservations, reservation modification, VIP bookings, and licensed skydiver information via email.
- In the event of bad weather, rescheduling tandem reservations, providing same day refunds, assisting in refund request forms for customers who have paid online.
- Follow up with the finance department and provide flow of information to the customer throughout the refund process.
- Demonstrate a thorough understanding of multiple computer software programs (for example, Burble, booking system, Microsoft word and Excel).
Experience
- A minimum of 2 years working within a skydiving manifest office.
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