Senior Executive - Tenant Relations (Palm Jumirah Mall)
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Key skills for this role
About the Role
Dubai Holding Asset Management seeks a Senior Executive Tenant Relations to manage tenant relationships, ensure compliance, and coordinate operations at Palm Jumeirah Mall. The role requires experience in retail/real estate management and strong negotiation skills.
Key Skills for This Role
Responsibilities
- Develop strong, professional relationships with all retail tenants and coordinate all major requirements
- Lead meetings and discussions with tenants to address issues, escalating as required
- Ensure that all retail tenant complaints, issues, and operational challenges are addressed regularly
- Ensure tenant compliance with Dubai Municipality, DHAM lease policies, housekeeping, safety, and security
- Monitor tenant compliance to standards, lease guidelines, HSE/Fire safety
- Conduct routine checks to ensure all tenant stores are trading, well presented, maintained, and safe
- Ensure maintenance and safety issues raised by tenants are escalated and resolved promptly
- Inspect each unit based on the approved schedule, including Specialty Leasing units
- Prepare special case reports for rent discount requests
- Conduct tenant orientation and regular tenant meetings
- Draft tenant letters, rent concession cases, early terminations, and memos
- Ensure collection of tenant data (sales, footfall, compliance documents, permits, etc.)
Requirements
- Bachelor’s degree in Business Administration/Management or related field
- Minimum 6 years in retail/real estate management, mall operations, tenant relations, leasing, or customer experience
- Middle East experience is a plus
- Influencing & negotiation skills
- Problem solving under pressure
- Strong financial acumen & analytical skills
- Excellent organization & multi tasking
Full Job Posting
About Dubai Holding Asset Management
- Dubai Holding Asset Management (DHAM) owns and operates an extensive portfolio of 20 landmark retail destinations and 15 residential communities.
- The Group plays a focal role in shaping Dubai's position as a global leader in business, tourism and leisure.
- In 2022, Dubai Holding Asset Management’s retail destinations collectively attracted over 28 million visitors and hosted over 75 events across the portfolio.
Key Responsibilities
- Tenant Relations: Develop strong, professional relationships with all retail tenants and coordinate all major requirements.
- Lead meetings and discussions with tenants to address issues, escalating as required.
- Ensure that all retail tenant complaints, issues, and operational challenges are addressed regularly.
- Ensure tenant compliance with Dubai Municipality, DHAM lease policies, housekeeping, safety, and security.
- Monitor tenant compliance to standards, lease guidelines, HSE/Fire safety.
- Conduct routine checks to ensure all tenant stores are trading, well presented, maintained, and safe.
- Ensure maintenance and safety issues raised by tenants are escalated and resolved promptly.
- Inspect each unit based on the approved schedule, including Specialty Leasing units.
- Prepare special case reports for rent discount requests.
- Conduct tenant orientation and regular tenant meetings.
- Draft tenant letters, rent concession cases, early terminations, and memos.
- Ensure collection of tenant data (sales, footfall, compliance documents, permits, etc.).
Coordination with Different Departments
- Coordinate with the technical team regarding tenant requirements and modifications.
- Escalate tenant issues in common areas to relevant departments.
- Liaise with Finance regarding billing issues and reconciliations.
- Support setup and engagement in marketing events and programs.
Documentation & Communication
- Develop and execute plans for collecting tenant documents/data.
- Prepare and present tenant correspondence and memos.
- Keep tenant files updated (leases, trade licenses, insurances, IDs, Ejari, etc.).
- Maintain tenant records for audit and government review.
- Maintain tracker for all tenant communication.
Rental Collections & Billing
- Set goals for the TRE regarding collections, provide follow up and guidance.
- Follow up with tenants for timely rental payments and assist with disputes.
- Prepare collection case details as required.
Tenant Variations / Alterations
- Process all legal/statutory notices regarding tenant requests or violations.
- Liaise with DHAM departments for tenant variation requests.
- Conduct inspections for lease/H&S violations and follow up.
- Process non technical tenant requests and Tenant Work Permits (NOCs).
Marketing Support
- Facilitate tenant driven marketing initiatives.
- Encourage tenants to utilize shop window schemes for key events (Eid, Valentine’s Day, etc.).
Performance Review & Reporting
- Analyze retailer and category performance and present findings.
- Support leasing department with tenant mix optimization.
- Conduct data entry and analysis using Yardi, POS, Footfall, RAFs.
- Support preparation of retail asset management reports.
About you
- Bachelor’s degree in Business Administration/Management or related field.
- Minimum 6 years in retail/real estate management, mall operations, tenant relations, leasing, or customer experience.
- Middle East experience is a plus.
- Influencing & negotiation skills
- Problem solving under pressure
- Strong financial acumen & analytical skills
- Excellent organization & multi tasking
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