Senior Executive - Residential Customer Relations (National Talent) - Dubai Holding Real Estate
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Key skills for this role
About the Role
Dubai Holding Real Estate seeks a Senior Executive for Residential Customer Relations to serve as the primary point of contact for customer enquiries and service requests. The role involves managing escalated concerns, maintaining CRM records, and collaborating with internal teams.
Key Skills for This Role
Responsibilities
- Serve as the primary point of contact for customer enquiries and service related requests
- Manage and resolve escalated customer concerns in a professional, empathetic, and timely manner
- Deliver a high standard of customer service across phone, email, and face to face interactions
- Collaborate with internal stakeholders to ensure seamless resolution of customer issues
- Maintain accurate customer records and case updates within CRM systems
- Monitor customer cases and proactively follow up to ensure timely resolution and closure
- Identify recurring customer pain points and recommend service improvement opportunities
- Support team members in delivering consistent service quality and customer satisfaction
Requirements
- Bachelor's degree in Business Administration, Customer Management, or a related discipline
- 3–5 years of experience in customer service within a commercial, property, or real estate environment
- Strong verbal and written communication skills in English
- Experience using CRM platforms and Microsoft Office applications
- Demonstrated ability to manage customer enquiries and complaints professionally
- Strong problem solving, stakeholder management, and interpersonal skills
- Ability to manage multiple priorities, maintain attention to detail, and work effectively in a fast paced environment
- Proactive, customer focused, and solution oriented mindset
- Arabic language skills would be an advantage
- Experience with Salesforce is preferred
Full Job Posting
About Dubai Holding Real Estate
- Dubai Holding’s real estate business develops strategic destinations and communities offering unique lifestyle opportunities.
- The company invests in sustainable infrastructure, accessibility, community amenities, and family focused facilities.
About the job
- Serve as the primary point of contact for customer enquiries and service related requests.
- Manage and resolve escalated customer concerns in a professional, empathetic, and timely manner.
- Deliver a high standard of customer service across phone, email, and face to face interactions.
- Collaborate with internal stakeholders to ensure seamless resolution of customer issues.
- Maintain accurate customer records and case updates within CRM systems.
- Monitor customer cases and proactively follow up to ensure timely resolution and closure.
- Identify recurring customer pain points and recommend service improvement opportunities.
- Support team members in delivering consistent service quality and customer satisfaction.
About you
- Bachelor’s degree in Business Administration, Customer Management, or a related discipline is required; a professional customer service certification would be advantageous.
- 3–5 years of experience in customer service within a commercial, property, or real estate environment is required.
- Strong verbal and written communication skills in English are essential; Arabic language skills would be an advantage.
- Experience using CRM platforms and Microsoft Office applications is required; experience with Salesforce is preferred.
- Demonstrated ability to manage customer enquiries and complaints professionally while delivering a high standard of customer service is essential.
- Strong problem solving, stakeholder management, and interpersonal skills are required.
- Ability to manage multiple priorities, maintain attention to detail, and work effectively in a fast paced environment is essential.
- A proactive, customer focused, and solution oriented mindset is required.
About the Benefits
- Competitive compensation, career development opportunities, and a collaborative work environment.
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