Senior Executive Guest Operations - Global Village - Dubai Holding Entertainment (National Talent)
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Key skills for this role
About the Role
Dubai Holding Entertainment seeks a Senior Executive Guest Operations for Global Village to deliver exceptional front-of-house guest services. The role involves resolving complaints, coordinating with teams, supporting VIP events, and mentoring junior staff.
Key Skills for This Role
Responsibilities
- Deliver exceptional front of house guest services ensuring a welcoming and seamless experience
- Resolve guest complaints and concerns promptly, maintaining professionalism and service quality
- Support VIP visits, special events, and high traffic periods through planning and coordination
- Guide and support junior team members to uphold service excellence standards
Requirements
- Diploma in Hospitality, Tourism, or related field
- Minimum 2 years experience in guest services, hospitality, or entertainment
- Strong interpersonal and communication skills with customer focused mindset
- Flexibility to work shifts, weekends, and public holidays
Full Job Posting
About the Job
- Deliver exceptional front of house guest services, ensuring visitors receive a welcoming and seamless experience.
- Resolve guest complaints and concerns promptly, maintaining professionalism and service quality standards.
- Support service quality initiatives to enhance guest satisfaction and drive loyalty.
- Monitor guest feedback channels and highlight insights to improve overall guest experience.
- Coordinate with internal teams to ensure smooth and consistent guest operations.
- Support VIP visits, special events, and high traffic periods through planning and coordination.
- Guide and support junior team members to uphold service excellence standards.
Essential Requirements
- Diploma in Hospitality, Tourism, or a related field.
- Minimum 2 years’ experience in guest services, hospitality, or entertainment environments.
- Strong interpersonal and communication skills with a customer focused mindset.
- Ability to handle guest concerns professionally and remain calm under pressure.
- Flexibility to work shifts, weekends, and public holidays as required.
Desired Qualifications
- Experience supervising or mentoring team members.
- Familiarity with ticketing systems or CRM platforms.
- Strong problem solving skills with the ability to improve guest experience outcomes.
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