Senior Executive - Collections - Dubai Holding Community Management
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Key skills for this role
About the Role
Dubai Holding Community Management seeks a Senior Executive Collections to manage overdue payments, negotiate repayment plans, and maintain accurate records.
Key Skills for This Role
Responsibilities
- Contact customers via phone or email to follow up on overdue payments and provide solutions
- Meet and assist customers who visit for inquiries regarding outstanding payments, invoices, or account status
- Understand customer concerns and negotiate suitable repayment plans in line with company policies
- Monitor and maintain accurate records of all collection activities and customer interactions
- Reconcile invoices and coordinate with internal teams (Finance, Operations, Legal) to resolve disputes
- Prepare daily, weekly, and monthly collection reports for management review
- Ensure compliance with company policies and relevant regulatory guidelines
Requirements
- Bachelor’s degree in business, Finance, or related field
- 1–3 years in collections, accounts receivable, or customer service roles
- Proficiency in MS Office and basic ERP/CRM systems
- Knowledge of RERA and Service Charges is a plus
- Arabic and/or English language proficiency
Full Job Posting
About Dubai Holding Community Management
- Dubai Community Management (DCM) is a premium community management services provider under Dubai Holding, established in 2021.
- DCM manages prestigious communities including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, JBR, and Business Bay Executive Towers.
About the Job
- Contact customers via phone or email to follow up on overdue payments and provide solutions.
- Meet and assist customers who visit for inquiries regarding outstanding payments, invoices, or account status.
- Understand customer concerns and negotiate suitable repayment plans in line with company policies.
- Monitor and maintain accurate records of all collection activities and customer interactions.
- Reconcile invoices and coordinate with internal teams (Finance, Operations, Legal) to resolve disputes.
- Prepare daily, weekly, and monthly collection reports for management review.
- Ensure compliance with company policies and relevant regulatory guidelines.
About You
- Bachelor’s degree in business, Finance, or a related field.
- 1–3 years in collections, accounts receivable, or customer service roles.
- Experience in real estate, property management, or financial services preferred.
- Proficiency in ERP/CRM systems and MS Office applications, especially Excel.
- Basic understanding of legal and regulatory requirements for collections.
- Arabic and/or English language proficiency.
About the Benefits
- Competitive compensation and career development opportunities.
- Collaborative work environment.
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