Senior Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Madre Integrated Engineering is seeking a Senior Engineer to manage and support key electrical bulk customer accounts, providing technical expertise and ensuring reliable service delivery.
Key Skills for This Role
Responsibilities
- Manage and maintain strong relationships with key electrical bulk customers to ensure customer satisfaction and service continuity
- Provide technical support and engineering solutions for bulk electrical customers, including load requirements, metering systems, and distribution arrangements
- Coordinate installation, operation, inspection, and maintenance activities related to bulk electrical connections and metering systems
- Troubleshoot and resolve electrical issues affecting key customers, ensuring minimal disruption and timely resolution
- Ensure timely delivery and quality of bulk electrical services in line with approved service standards and SLAs
- Coordinate with internal electrical, metering, operations, customer service, and maintenance teams to address customer requirements and operational issues
- Review customer service requests, complaints, technical submissions, and bulk supply related requirements
- Ensure all activities comply with company electrical standards, safety regulations, ISO requirements, risk management procedures, and corporate health and safety policies
- Prepare technical reports, performance updates, issue summaries, and service improvement recommendations related to key accounts
- Maintain accurate documentation and records of customer interactions, technical activities, service requests, complaints, and resolutions
- Support continuous improvement initiatives to enhance service quality and operational efficiency for key customers
Requirements
- Bachelor’s degree in Electrical Engineering or related discipline
- Minimum 12 years of relevant experience in electrical engineering, preferably utility key accounts, bulk electrical supply, distribution, or metering operations
- Strong knowledge of electrical distribution systems, bulk supply arrangements, and metering systems
- Experience in managing key customer accounts and maintaining professional client relationships
- Good understanding of electrical safety standards, regulations, utility practices, and operational procedures
- Knowledge of ISO standards, risk management, and corporate health and safety requirements is preferred
- Written and spoken English is essential; Arabic is preferred
Full Job Posting
Overview
- We are seeking a Senior Engineer who will be responsible for managing and supporting key electrical bulk customer accounts by providing technical expertise, ensuring reliable service delivery, and maintaining strong client relationships. The role focuses on ensuring uninterrupted electrical supply,
Key Responsibilities
- Manage and maintain strong relationships with key electrical bulk customers to ensure customer satisfaction and service continuity.
- Provide technical support and engineering solutions for bulk electrical customers, including load requirements, metering systems, and distribution arrangements.
- Coordinate installation, operation, inspection, and maintenance activities related to bulk electrical connections and metering systems.
- Troubleshoot and resolve electrical issues affecting key customers, ensuring minimal disruption and timely resolution.
- Ensure timely delivery and quality of bulk electrical services in line with approved service standards and SLAs.
- Coordinate with internal electrical, metering, operations, customer service, and maintenance teams to address customer requirements and operational issues.
- Review customer service requests, complaints, technical submissions, and bulk supply related requirements.
- Ensure all activities comply with company electrical standards, safety regulations, ISO requirements, risk management procedures, and corporate health and safety policies.
- Prepare technical reports, performance updates, issue summaries, and service improvement recommendations related to key accounts.
- Maintain accurate documentation and records of customer interactions, technical activities, service requests, complaints, and resolutions.
- Support continuous improvement initiatives to enhance service quality and operational efficiency for key customers.
- Perform any other duties assigned by the supervisor or management.
Qualification Requirements
- Bachelor’s degree in Electrical Engineering or a related engineering discipline.
- Minimum 12 years of relevant experience in electrical engineering, preferably within utility key accounts, bulk electrical supply, distribution, or metering operations.
- Strong knowledge of electrical distribution systems, bulk supply arrangements, and metering systems.
- Experience in managing key customer accounts and maintaining professional client relationships.
- Good understanding of electrical safety standards, regulations, utility practices, and operational procedures.
- Knowledge of ISO standards, risk management, and corporate health and safety requirements is preferred.
Skills and Competencies
- Strong technical knowledge in electrical engineering and utility operations.
- Excellent customer relationship management and stakeholder coordination skills.
- Strong problem solving ability with a service oriented approach.
- Ability to troubleshoot technical and operational issues efficiently.
- Good communication, reporting, and documentation skills.
- Ability to coordinate with multiple departments and external stakeholders.
- Strong attention to detail and ability to work under pressure.
- Written and spoken English is essential; Arabic is preferred.
Preferred Experience
- Experience working with utility companies, electrical distribution networks, bulk supply customers, or key account operations.
- Experience handling customer complaints, technical submissions, and service related issues.
- Experience working in environments with strict safety, quality, and compliance requirements.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Madre Integrated Engineering
Electrician cum AC Mechanic
Doha, QAT
Madre Integrated Engineering seeks an experienced Electrician cum AC Mechanic to diagnose and repair electrical and AC faults in cars, trucks, and commercial vehicles. The role requires 3-5 years of experience, technical
Mechanic (Heavy Vehicle)
Doha, QAT
Madre Integrated Engineering is hiring a Heavy Vehicle Mechanic in Doha for a 2-month contract. The role involves inspecting, diagnosing, and repairing mechanical faults in heavy trucks and commercial vehicles. Requires
Site Inspector (Civil)
Doha, QAT
Madre Integrated Engineering is seeking a qualified Site Inspector (Civil) to oversee civil and fit-out works on North Oil projects in Qatar. The role requires a Bachelor's in Civil Engineering, 3+ years of Qatar experie
Scaffolding Inspector - Offshore
Doha, QAT
Madre Integrated Engineering is hiring a Scaffolding Inspector for offshore projects in Doha. The role requires CISRS/TUV certification, 5-7 years offshore scaffolding experience, and multiple safety certifications. Resp
Accounts Payable Accountant
Doha, QAT
Madre Integrated Engineering is seeking a detail-oriented Accounts Payable Accountant with at least 3 years of experience to manage the accounts payable function. Responsibilities include processing invoices, reconciling
Forklift Operator
Doha, QAT
Madre Integrated Engineering is seeking a certified Forklift Operator with 2-3 years of experience to safely operate forklifts, load/unload materials, and maintain warehouse organization in Doha, Qatar. The role requires
Senior Engineer
Doha, QAT
Madre Integrated Engineering seeks a Senior Engineer to manage key electrical bulk customer accounts, ensuring reliable service delivery and technical support. The role involves troubleshooting electrical issues, coordin
Human Resources Intern
Doha, QAT
Madre Integrated Engineering is seeking a motivated HR Intern to support the Human Resources team in recruitment, employee documentation, onboarding, HR reporting, and administrative activities. The ideal candidate is pu
Electrician cum AC Mechanic
Doha, QAT
Mechanic (Heavy Vehicle)
Doha, QAT
Site Inspector (Civil)
Doha, QAT
Scaffolding Inspector - Offshore
Doha, QAT
Accounts Payable Accountant
Doha, QAT
Forklift Operator
Doha, QAT
Senior Engineer
Doha, QAT
Human Resources Intern
Doha, QAT