Senior Engineer, Data Center Operations

Job Purpose

Responsibilities

• Support data center engineers and act as an escalation point for the team.
• Maintain access control lists, check access reports, and ensure security processes are followed.
• Maintain process and procedure documentation and up-to-date shift logs.
• Install, relocate, recover, and repair network, server, and storage hardware to manufacturer standards.
• Manage goods-in and goods-out processes, storage records, asset tracking, and asset status updates.
• Perform daily security and cleanliness checks and regularly audit data centers and records.
• Ensure all hardware installation, move, and change records are accurate and updated.
• Control stocks including copper and fiber patch leads, patch panels, and connectors.
• Produce daily and monthly activity reports.
• Provide holiday and sickness cover at short notice and remain flexible to maintain service levels.

Knowledge and Experience

• Experience supervising a team of data center engineers is required.
• Five or more years of experience working in data center environments is required.
• Experience with hardware manufacturer installation standards and copper and fiber cabling standards is required.
• Basic network knowledge, broad IT hardware experience, and understanding of IP networks are required.
• Experience in an ITIL-controlled environment with change, incident, and problem management processes is required.
• Experience using Microsoft Office and CRM databases is required.
• Ability to manage third-party contract staff and companies working within the data center is required.
• The role requires effective prioritization, communication, attention to detail, time management, flexibility, and the ability to work independently or within a team.
• CDCTP, HP Accredited Platform Specialist, Systimax ND3361, or Corning NPI qualifications are preferred.

Illinois Base Salary

• The expected Illinois base salary is $103,000 to $135,000 USD.
• The base salary range excludes incentive compensation and may vary based on individual skills and experience.
• Regular full-time employees are eligible for healthcare, retirement, life insurance, paid time off, and qualifying paid leave.