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Analyst I, Systems Operations
ICE
Hyderabad, IND
Full-time
Onsite
Discovered 1 weeks ago
Systems operationsApplication monitoringBigPandaSpectrumServiceNowAnsible Tower
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Role Overview
The Systems Operations Analyst supports the daily operations of multiple applications in the mortgage industry.
This is a critical support role within the Systems Operations division.
Key Skills for This Role
Systems operationsApplication monitoringBigPandaSpectrumServiceNowAnsible Tower
Full Job Posting
Job Purpose
The Systems Operations Analyst supports the daily operations of multiple applications in the mortgage industry.
This is a critical support role within the Systems Operations division.
Work Schedule
- The role operates in a 24x7 environment and requires shift rotation and/or weekend work.
Responsibilities
- Monitor applications, systems, and hardware for abnormal processing conditions.
- Use BigPanda, Spectrum, ServiceNow, and other tools to resolve production or system problems.
- Use documentation and experienced colleagues to investigate issues and contribute solutions to the knowledge base.
- Follow escalation procedures to resolve alerts and incidents within service levels.
- Identify tools, technologies, or processes that improve processing efficiency.
- Participate in disaster recovery and business continuity plans.
- Coordinate and conduct disaster recovery testing and document results and required modifications.
- Complete project and special assignments.
Knowledge and Experience
- A bachelor's degree in Computer Science, Information Systems, or another related discipline is preferred.
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