Senior Director, Change Management & Enablement
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
RBC seeks a Senior Director of Change Management to lead large-scale technology transformations, with an immediate focus on AI SDLC change management. You will design OCM strategies, drive adoption, and partner with senior leaders across technology and HR.
Key Skills for This Role
Responsibilities
- Design and orchestrate comprehensive OCM frameworks tailored specifically for complex technology and platform transformations
- Lead the development of implementation playbooks, capability maturity models, and change acceleration tools
- Design structured enablement strategies to equip first line and mid level people managers to act as active advocates for technological change
- Equip senior technology and business leaders with messaging, coaching, and strategic guidance to serve as active sponsors of major transformation initiatives
- Define and monitor technical 'readiness gates' to ensure tooling performance and stability meet quality standards before broad rollouts
- Lead the end to end design, curation, and deployment of capability based learning paths in partnership with HR, L&D, and external vendors
- Design and execute engagement campaigns leveraging gamification, rewards, and recognition programs
- Define and implement a cohesive end to end operating model, collaborating upstream and downstream
- Collaborate with Agile Coaches, Scrum Masters, and Delivery Leads to redesign workflows to incorporate new technology capabilities
- Establish a structured workforce planning framework that applies a differentiated approach across diverse employee categories
- Formulate and execute comprehensive communication plans that build awareness, desire, and momentum across a diverse, highly technical audience
- Pioneer and manage data driven metrics systems to track both behavioral indicators and performance outcomes tied to clear OKRs and KPIs
Requirements
- Minimum 10 years of experience in a leadership role, with a strong focus on enterprise change management, technology strategy, or large scale digital/agile transformations within a complex banking or enterprise environment
- Deep, practical knowledge of industry Organizational Change Management (OCM) frameworks (e.g., Prosci ADKAR, Kotter’s 8 Step Model) and experience applying them to a highly technical audience
- Strong, foundational understanding of the modern Software Development Lifecycle (SDLC, Agile, CI/CD, DevOps pipelines) and a strong interest or baseline familiarity with emerging AI technologies (Generative AI, Large Language Models, coding assistants like GitHub Copilot)
- Demonstrated experience partnering with HR functions (Talent Development, Compensation/Role Design, Talent Acquisition) and technical infrastructure units (DevOps/Platform Engineering)
- Executive Influencing: Proven ability to build trusted advisor relationships and influence senior, C suite, and technical leaders across a complex, matrixed enterprise
- People Leadership: Outstanding skills in building, inspiring, and mentoring cross functional change management and enablement teams
- Technical Bridge Building: A natural capability to navigate complex organizational dynamics, bridging the gap between highly technical engineering teams, HR departments, and high level corporate strategy
- Strategic Communication: Exceptional written, verbal, and presentation skills
- Bachelor's degree (Master’s or MBA preferred, ideally in Organizational Development, Human Resources, Computer Science, or Business Administration)
- Change management certification (e.g., Prosci Certified Change Practitioner, CCMP) (nice to have)
- Previous experience working in or consulting for a large scale financial services organization or high tech enterprise (nice to have)
- Background in software engineering, technical program management, or agile delivery leadership (nice to have)
Full Job Posting
WHAT IS THE OPPORTUNITY?
- We are seeking a highly experienced and strategic leader to join our Transformation and Chief Operating Office (TCOO) as the Senior Director, Change Management.
- The immediate priority will be leading the organizational change management (OCM) for our AI Software Development Lifecycle (SDLC) transformation.
WHAT WILL YOU DO?
- Design and orchestrate comprehensive OCM frameworks tailored specifically for complex technology and platform transformations.
- Lead the development of implementation playbooks, capability maturity models, and change acceleration tools.
- Design structured enablement strategies to equip first line and mid level people managers to act as active advocates for technological change.
- Equip senior technology and business leaders with messaging, coaching, and strategic guidance to serve as active sponsors of major transformation initiatives.
- Define and monitor technical 'readiness gates' to ensure tooling performance and stability meet quality standards before broad rollouts.
- Lead the end to end design, curation, and deployment of capability based learning paths in partnership with HR, L&D, and external vendors.
- Design and execute engagement campaigns leveraging gamification, rewards, and recognition programs.
- Define and implement a cohesive end to end operating model, collaborating upstream and downstream.
- Collaborate with Agile Coaches, Scrum Masters, and Delivery Leads to redesign workflows to incorporate new technology capabilities.
- Establish a structured workforce planning framework that applies a differentiated approach across diverse employee categories.
- Formulate and execute comprehensive communication plans that build awareness, desire, and momentum across a diverse, highly technical audience.
- Pioneer and manage data driven metrics systems to track both behavioral indicators and performance outcomes tied to clear OKRs and KPIs.
WHAT DO YOU NEED TO SUCCEED?
- Minimum 10 years of experience in a leadership role, with a strong focus on enterprise change management, technology strategy, or large scale digital/agile transformations within a complex banking or enterprise environment.
- Deep, practical knowledge of industry Organizational Change Management (OCM) frameworks (e.g., Prosci ADKAR, Kotter’s 8 Step Model) and experience applying them to a highly technical audience.
- Strong, foundational understanding of the modern Software Development Lifecycle (SDLC, Agile, CI/CD, DevOps pipelines) and a strong interest or baseline familiarity with emerging AI technologies.
- Demonstrated experience partnering with HR functions and technical infrastructure units.
- Executive Influencing: Proven ability to build trusted advisor relationships and influence senior, C suite, and technical leaders.
- People Leadership: Outstanding skills in building, inspiring, and mentoring cross functional change management and enablement teams.
- Technical Bridge Building: A natural capability to navigate complex organizational dynamics.
- Strategic Communication: Exceptional written, verbal, and presentation skills.
- Bachelor's degree (Master’s or MBA preferred).
WHAT’S IN IT FOR YOU?
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high performing team.
- A world class training program in financial services.
- Flexible work/life balance options.
- Opportunities to do challenging work.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at RBC
Senior Manager Digital Product Design – Design Systems
Toronto, CAN
RBC is hiring a Senior Manager Digital Product Design to lead the Design System team. You will provide product design direction for a mobile native design system, empower a team, and collaborate with cross-functional par
Senior Manager, Business Information Management and Business Intelligence
Toronto, CAN
RBC seeks a Senior Manager to lead a team of data and BI professionals, overseeing end-to-end data pipeline and reporting solutions for Regional Banking. The role requires expertise in ETL, big data, and team leadership
Senior Manager, Brand Identity
Toronto, CAN
RBC seeks a Senior Manager, Brand Identity to lead the development and execution of the company's visual identity, ensuring consistent brand messaging across all channels. This creative and strategic role involves archit
Senior Manager, Brand Identity
Toronto, CAN
Job Description What is the opportunity? This role leads the development and execution of RBC's visual identity while ensuring consistent brand messaging and application across every company channel. More than a steward
Manager, Product Control
Toronto, CAN
RBC is seeking a Manager, Product Control to provide quality support to various banking platforms by performing daily mark-to-market valuation, P&L reporting, and reconciliation. The role requires 2+ years of Product Con
Principal AI Engineer, Agentic Models and Data Platforms
Calgary, CAN
RBC is seeking a Principal AI Engineer to drive the development of scalable data pipelines and agentic AI systems on enterprise hybrid multi-cloud platforms. The role involves architecting RAG solutions, building evaluat
Senior IAM Systems Support Analyst (Global security)
Calgary, CAN
RBC is seeking a Senior IAM Systems Support Analyst to provide technical support, troubleshooting, and operational management of Identity Access and Authorization services. The role involves supporting identity provision
Analyst, Source Data & Document Traceability- EN
Montreal, CAN
RBC seeks an Analyst for Source Data & Document Traceability to participate in Transaction Testing by requesting and validating source documents. The role involves maintaining the SDDT Directory, collaborating with stake
Senior Manager Digital Product Design – Design Systems
Toronto, CAN
Senior Manager, Business Information Management and Business Intelligence
Toronto, CAN
Senior Manager, Brand Identity
Toronto, CAN
Senior Manager, Brand Identity
Toronto, CAN
Manager, Product Control
Toronto, CAN
Principal AI Engineer, Agentic Models and Data Platforms
Calgary, CAN
Senior IAM Systems Support Analyst (Global security)
Calgary, CAN
Analyst, Source Data & Document Traceability- EN
Montreal, CAN