Senior Director, Change Management & Enablement
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Key skills for this role
About the Role
RBC is seeking a Senior Director, Change Management to lead large-scale technology transformations, culture shifts, and tooling adoption across global technology teams. The immediate priority is leading organizational change management for the AI Software Development Lifecycle transformation.
Key Skills for This Role
Responsibilities
- Design and orchestrate comprehensive OCM frameworks tailored for complex technology and platform transformations
- Lead the development of implementation playbooks, capability maturity models, and change acceleration tools
- Design structured enablement strategies to equip managers to act as active advocates for technological change
- Lead the end to end design, curation, and deployment of capability based learning paths in partnership with HR
- Define and implement a cohesive end to end operating model for technology transformations
- Establish a structured workforce planning framework and partner with Talent Acquisition to refresh hiring practices
- Formulate and execute comprehensive communication plans to build awareness and momentum
- Proactively identify and diagnose resistance and design targeted intervention strategies
- Pioneer and manage data driven metrics systems to track behavioral and performance outcomes
- Create governance framework for managing redeployment of saved capacity from productivity gains
Requirements
- Minimum 10 years of experience in a leadership role with a strong focus on enterprise change management, technology strategy, or large scale digital/agile transformations
- Proven ability to build trusted advisor relationships and influence senior, C suite, and technical leaders across a complex, matrixed enterprise
- Deep, practical knowledge of industry OCM frameworks (e.g., Prosci ADKAR, Kotter’s 8 Step Model)
- Strong, foundational understanding of the modern SDLC (Agile, CI/CD, DevOps pipelines) and familiarity with emerging AI technologies
- Demonstrated experience partnering with HR functions and technical infrastructure units
- Bachelor's degree (Master’s or MBA preferred in Organizational Development, HR, Computer Science, or Business Administration)
Full Job Posting
What is the opportunity?
- We are seeking a highly experienced and strategic leader to join the Transformation and Chief Operating Office (TCOO) as the Senior Director, Change Management.
- This leader will drive large scale technology transformations, culture shifts, and tooling adoption across global technology teams.
- The immediate priority is leading OCM for the AI Software Development Lifecycle transformation.
What will you do?
- Design and orchestrate comprehensive OCM frameworks for complex technology transformations.
- Lead development of implementation playbooks, capability maturity models, and change acceleration tools.
- Design structured enablement strategies to equip managers as active advocates for change.
- Lead end to end design and deployment of capability based learning paths.
- Define and implement a cohesive end to end operating model.
- Establish a structured workforce planning framework and refresh hiring practices.
- Formulate and execute comprehensive communication plans.
- Proactively identify and diagnose resistance and design intervention strategies.
- Pioneer data driven metrics systems to track behavioral and performance outcomes.
- Create governance framework for redeployment of saved capacity.
What do you need to succeed?
- Minimum 10 years of leadership experience in enterprise change management, technology strategy, or large scale digital/agile transformations.
- Proven ability to influence senior, C suite, and technical leaders in a matrixed enterprise.
- Deep knowledge of OCM frameworks (Prosci ADKAR, Kotter’s 8 Step Model).
- Strong understanding of modern SDLC and familiarity with AI technologies.
- Experience partnering with HR functions and technical infrastructure units.
- Bachelor's degree (Master’s or MBA preferred).
Nice to have
- Change management certification (e.g., Prosci Certified Change Practitioner, CCMP).
- Previous experience in large scale financial services or high tech enterprise.
- Background in software engineering, technical program management, or agile delivery leadership.
What's in it for you?
- Comprehensive Total Rewards Program including bonuses and flexible benefits.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high performing team.
- World class training program in financial services.
- Flexible work/life balance options.
- Opportunities to do challenging work.
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