Senior Director, Change Management & Enablement
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Key skills for this role
About the Role
RBC seeks a Senior Director, Change Management & Enablement to lead large-scale technology transformations and organizational change management for AI SDLC initiatives.
Key Skills for This Role
Responsibilities
- Design and orchestrate comprehensive OCM frameworks for complex technology and platform transformations
- Lead organizational change management for AI SDLC transformation
- Develop implementation playbooks, capability maturity models, and change acceleration tools
- Design structured enablement strategies for managers to act as advocates for technological change
- Lead end to end design and deployment of capability based learning paths in partnership with HR
- Design and execute engagement campaigns using gamification, rewards, and recognition
- Define and implement end to end operating model evolution
- Establish workforce planning framework and refresh hiring practices
- Formulate and execute comprehensive communication plans
- Proactively identify and diagnose resistance and design targeted intervention strategies
- Manage data driven metrics systems tracking behavioral and performance outcomes
Requirements
- Bachelor's degree (Master's or MBA preferred in Organizational Development, HR, Computer Science, or Business Administration)
- Minimum 10 years of experience in a leadership role with strong focus on enterprise change management, technology strategy, or large scale digital/agile transformations within a complex banking or enterprise environment
- Deep practical knowledge of industry OCM frameworks (e.g., Prosci ADKAR, Kotter's 8 Step Model)
- Strong understanding of modern SDLC, Agile, CI/CD, DevOps pipelines
- Demonstrated experience partnering with HR functions and technical infrastructure units
- Proven ability to build trusted advisor relationships and influence C suite leaders
Full Job Posting
WHAT IS THE OPPORTUNITY?
- Seeking a highly experienced strategic leader to join Transformation and Chief Operating Office (TCOO) as Senior Director, Change Management.
- Drive large scale technology transformations, culture shifts, and tooling adoption across global technology teams.
- Immediate priority: leading OCM for AI Software Development Lifecycle (SDLC) transformation.
Organizational Change Management Strategy & Frameworks
- Design and orchestrate comprehensive OCM frameworks for complex technology transformations.
- Lead development of implementation playbooks, capability maturity models, and change acceleration tools.
- Design structured enablement strategies for managers to act as advocates.
- Equip senior leaders with messaging and coaching for visible sponsorship.
- Define and monitor technical readiness gates and establish fast feedback loops.
Curriculum, Training, & Incentives
- Lead end to end design, curation, and deployment of capability based learning paths.
- Design and execute engagement campaigns using gamification, rewards, and recognition.
- Define skill benchmarks and evaluation mechanisms.
End to End Process & Operating Model Evolution
- Define and implement cohesive end to end operating model.
- Collaborate with Agile Coaches and Delivery Leads to redesign workflows.
- Re engineer compliance, security, and governance review processes.
Workforce & Role Evolution
- Establish structured workforce planning framework.
- Partner with Talent Acquisition to refresh hiring practices.
- Analyze how transformed workflows impact job families.
Communications & Engagement
- Formulate and execute comprehensive communication plans.
- Integrate change management communications into existing corporate programs and forums.
Resistance Management & Empathy Driven Intervention
- Proactively identify and diagnose developer skepticism, tool fatigue, ethical concerns.
- Design and execute targeted resistance management strategies.
Governance, Analytics, & Capacity Management
- Pioneer and manage data driven metrics systems tracking behavioral and performance outcomes.
- Create governance framework for managing redeployment of saved capacity.
- Correlate change adoption metrics with operational metrics for executive reporting.
WHAT DO YOU NEED TO SUCCEED?
- Bachelor's degree (Master's or MBA preferred).
- Minimum 10 years leadership experience in enterprise change management or technology strategy.
- Deep knowledge of OCM frameworks (Prosci ADKAR, Kotter's).
- Strong understanding of SDLC, Agile, CI/CD, DevOps.
- Demonstrated experience partnering with HR and technical units.
- Proven executive influencing and strategic communication skills.
Nice to have
- Change management certification (e.g., Prosci Certified Change Practitioner, CCMP).
- Experience in financial services or high tech enterprise.
- Background in software engineering, technical program management, or agile delivery leadership.
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