Senior Director, Change Management & Enablement
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Key skills for this role
About the Role
RBC seeks a Senior Director to lead organizational change management for large-scale technology transformations, with an immediate focus on AI SDLC adoption. You will design OCM strategies, drive training and workforce evolution, and partner with senior leaders across technology and HR.
Key Skills for This Role
Responsibilities
- Design and orchestrate comprehensive OCM frameworks for complex technology and platform transformations
- Lead development of implementation playbooks, capability maturity models, and change acceleration tools
- Design structured enablement strategies for managers to act as advocates for technological change
- Equip senior leaders with messaging and coaching to serve as active sponsors of transformation initiatives
- Define and monitor technical readiness gates for tooling performance before enterprise rollouts
- Lead design and deployment of capability based learning paths in partnership with HR and L&D
- Design engagement campaigns using gamification, rewards, and recognition to drive adoption
- Define and implement end to end operating model, collaborating with business and product partners
- Redesign workflows and delivery methodologies to incorporate new technology capabilities
- Establish workforce planning framework and partner with HR to refresh hiring practices and role mapping
- Formulate and execute communication plans to build awareness and momentum across technical audience
- Proactively identify and diagnose resistance, design targeted intervention strategies
Requirements
- Bachelor's degree (Master's or MBA preferred in Organizational Development, HR, Computer Science, or Business Administration)
- Minimum 10 years of leadership experience in enterprise change management, technology strategy, or large scale digital/agile transformations within a complex banking or enterprise environment
- Deep practical knowledge of OCM frameworks (e.g., Prosci ADKAR, Kotter's 8 Step Model)
- Strong understanding of modern SDLC (Agile, CI/CD, DevOps) and familiarity with emerging AI technologies
- Demonstrated experience partnering with HR functions and technical infrastructure units
- Executive influencing and strategic communication skills
- Change management certification (e.g., Prosci Certified Change Practitioner, CCMP) nice to have
- Previous experience in financial services or high tech enterprise nice to have
- Background in software engineering, technical program management, or agile delivery leadership nice to have
Full Job Posting
WHAT IS THE OPPORTUNITY?
- We are seeking a highly experienced and strategic leader to join our Transformation and Chief Operating Office (TCOO) as the Senior Director, Change Management.
- This leader will drive large scale technology transformations, culture shifts, and tooling adoption across global technology teams.
- The immediate priority will be leading organizational change management for our AI Software Development Lifecycle (SDLC) transformation.
WHAT WILL YOU DO?
- Design and orchestrate comprehensive OCM frameworks for complex technology and platform transformations.
- Lead development of implementation playbooks, capability maturity models, and change acceleration tools.
- Design structured enablement strategies for managers to act as advocates for technological change.
- Equip senior leaders with messaging and coaching to serve as active sponsors of transformation initiatives.
- Define and monitor technical readiness gates for tooling performance before enterprise rollouts.
- Lead design and deployment of capability based learning paths in partnership with HR and L&D.
- Design engagement campaigns using gamification, rewards, and recognition to drive adoption.
- Define and implement end to end operating model, collaborating with business and product partners.
- Redesign workflows and delivery methodologies to incorporate new technology capabilities.
- Establish workforce planning framework and partner with HR to refresh hiring practices and role mapping.
- Formulate and execute communication plans to build awareness and momentum across technical audience.
- Proactively identify and diagnose resistance, design targeted intervention strategies.
WHAT DO YOU NEED TO SUCCEED?
- Executive Influencing: Proven ability to build trusted advisor relationships and influence senior, C suite, and technical leaders.
- People Leadership: Outstanding skills in building, inspiring, and mentoring cross functional change management teams.
- Technical Bridge Building: Ability to navigate complex organizational dynamics between engineering, HR, and corporate strategy.
- Strategic Communication: Exceptional written, verbal, and presentation skills.
- Bachelor's degree (Master’s or MBA preferred in Organizational Development, HR, Computer Science, or Business Administration).
- Minimum 10 years of leadership experience in enterprise change management, technology strategy, or large scale digital/agile transformations.
- Deep practical knowledge of OCM frameworks (e.g., Prosci ADKAR, Kotter’s 8 Step Model).
- Strong understanding of modern SDLC (Agile, CI/CD, DevOps) and familiarity with emerging AI technologies.
- Demonstrated experience partnering with HR functions and technical infrastructure units.
- Nice to have: Change management certification, financial services experience, background in software engineering or agile delivery.
WHAT’S IN IT FOR YOU?
- Comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high performing team.
- World class training program in financial services.
- Flexible work/life balance options.
- Opportunities to do challenging work.
Additional Job Details
- Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
- Work hours/week: 37.5
- Employment Type: Full time
- Platform: TECHNOLOGY AND OPERATIONS
- Job Type: Regular
- Pay Type: Salaried
- Posted Date: 2026 07 13
- Application Deadline: 2026 08 14
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