Senior Desktop Operations Engineer 高级桌面运维工程师
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Key skills for this role
About the Role
BYD is seeking a Senior Desktop Operations Engineer to solve hardware and software problems, handle installation and maintenance of desktop systems and peripherals, and provide IT support.
Key Skills for This Role
Responsibilities
- Solve hardware and software problems of desktop systems, including system installation, configuration, domain joining, upgrade, operation, maintenance and management
- Handle installation, configuration and maintenance of common desktop application software
- Maintain peripheral devices such as printers and scanners
- Troubleshoot computer network problems to ensure stable network connection
- Respond to users' IT consultation and IT support requests in a timely manner
- Assist and cooperate with the headquarters IT department to complete the management of user IT permissions
- Conduct system performance analysis and optimization according to business requirements
- Improve documents related to desktop operation and maintenance, and provide training for business colleagues
Requirements
- Bachelor degree or above in computer related majors
- More than 1 year of desktop operation and maintenance experience
- Familiar with deployment, optimization and troubleshooting of Windows/macOS/Linux
- Experience with Active Directory (AD) domain management
- Proficient in hardware fault diagnosis and maintenance
- Capable of formulating operation and maintenance processes, SLA standards and emergency response plans
- Excellent cross departmental collaboration ability
- Capable of compiling standardized operation and maintenance manuals and fault handling guidelines
- Strong sense of responsibility
- Fluent in English
Full Job Posting
About BYD
- Our Purpose is to build a zero emission future that reconnects humanity with nature.
- BYD is a leading, high tech multinational, based in Shenzhen, China, operating in IT, automotive, new energy, and rail transit.
Job Description
- Responsible for solving hardware and software problems of desktop systems, including system installation, configuration, domain joining, upgrade, operation, maintenance and management of devices such as desktops, laptops and Mac computers.
- Handle the installation, configuration and maintenance of common desktop application software, including anti virus software, office software, VPN, email, etc.
- Peripheral device maintenance: maintain peripheral devices such as printers and scanners to ensure their normal operation.
- Network troubleshooting: solve computer network problems to ensure stable network connection.
- Respond to users' IT consultation and IT support requests in a timely manner, and provide technical support to users through on site investigation, telephone, instant messaging tools and other methods.
- Assist and cooperate with the headquarters IT department to complete the management of user IT permissions.
- System optimization and upgrade: conduct system performance analysis and optimization according to business requirements, and upgrade system software and hardware regularly.
- Improve documents related to desktop operation and maintenance, and provide training for business colleagues.
Job Requirements
- Bachelor degree or above in computer related majors, with more than 1 year of desktop operation and maintenance experience.
- Familiar with the deployment, optimization and troubleshooting of mainstream operating systems (Windows/macOS/Linux), with experience in Active Directory (AD) domain management.
- Proficient in hardware fault diagnosis and maintenance, able to independently complete equipment selection, procurement and life cycle management.
- Capable of formulating operation and maintenance processes, SLA standards and emergency response plans.
- Excellent cross departmental collaboration ability, able to cooperate efficiently with network and security teams.
- Capable of compiling standardized operation and maintenance manuals and fault handling guidelines, and organizing regular internal training.
- Strong sense of responsibility, with the ability to quickly locate complex problems and promote problem closure through logical analysis.
- Fluent in English.
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