Senior Customer Success Manager EMEA - Java Sales
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About the Role
Job Description Oracle Java is the top development platform in the industry. With the success of the platform, the Java Sales organization is currently seeking a Customer Success Manager (CSM) for the Oracle Java SE Subscription business.
Key Skills for This Role
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Job Description
Oracle Java is the top development platform in the industry.
With the success of the platform, the Java Sales organization is currently seeking a Customer Success Manager (CSM) for the Oracle Java SE Subscription business.
The CSM will be responsible for a set of large Enterprise and Public Sector accounts in one of the EMEA sub-regions.
This role is strategically important to the continued success of the Java platform.
In this role you will be responsible for delivering on revenue quotas as well as building a strong renewal base through high customer satisfaction.
To this end, your focus will be on existing customers’ long term success as well as overall customer retention.
In this role you will showcase your excellent account management skills by not only work closely with the customer but also the internal Oracle Java product development team where you will act as a conduit between the two.
This is achieved by listening to customers concerns as well as their ideas for new product features, functionalities and tools.
Essential Duties And Responsibilities
- Maximize renewal revenue and achieve quarterly renewal targets
- Identify, develop and sell expansion of the Java Subscription
- Pipeline management and accurately forecast quarterly revenue
- Drive onboarding so the customer gets the most value out of the Oracle Java SE Subscription
- Identify “at-risk” renewals early in the cycle and construct an action plan to retain the client
- Be a liaison and customer voice by selling collective customer ideas, features, functionalities, tools, issues, pain points to the Java Product Development team
Essential Knowledge, Skills, Abilities, And Background
- Sales experience of a software product, subscription, support renewals or SaaS
- Track record of high performance in a quota-carrying role
- Ability to excel in a high-energy, quarterly-results driven sales culture
- 10+ Years sales experience or account management for large enterprise clients or public sector
- Proven expertise working with the executive level in client environments, as well as with procurement, business owners, legal and other client stakeholders
- Ability to effectively negotiate in both challenging and collaborative sales engagements
- Experience developing and delivering compelling presentations and/or sales approaches for both end customers as well as internal stake holders.
- Bachelor or Master degree in Business or technology related discipline
- Some travel (25%+) may be required
- Required languages: English
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care.
And with AI embedded across our products and services, we help customers turn that promise into a better future for all.
Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute.
That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options.
We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process.
If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Job Details
Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.oracle.com Job Function: Sales Company Industry/
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