Senior Client Services Manager

• Account revenue growth

• Renewal performance

• Upsell and cross-sell revenue

• Pipeline generation and conversion

• Gross revenue retention

• Customer retention and account development

• Own a portfolio of enterprise accounts with responsibility for retention, growth and commercial performance.

• Develop and execute strategic account plans that drive measurable revenue growth.

• Identify, qualify and close upsell and cross-sell opportunities across managed services, cyber resilience and disaster recovery solutions.

• Lead commercial negotiations, contract renewals and pricing discussions.

• Build executive-level relationships with CIOs, IT Directors, Heads of Infrastructure and other senior stakeholders.

• Maintain a healthy pipeline of expansion opportunities across your account base.

• Forecast accurately against revenue and renewal targets.

• Conduct regular business reviews focused on business outcomes, risk reduction and future opportunities.

• Collaborate with technical and delivery teams to develop compelling client solutions.

• Act as the commercial lead for your customers throughout the account lifecycle.

• A minimum of 5 years' experience in a Commercial Account Management, Strategic Account Management or Account Director role.

• A proven track record of growing and retaining enterprise accounts within a Managed Service Provider (MSP), Managed IT Services, Cloud Services, Cyber Security, Disaster Recovery, Backup or Infrastructure Services environment.

• Consistent achievement of account growth, upsell, cross-sell or revenue targets.

• Experience owning commercial negotiations and closing six-figure managed service opportunities.

• Experience managing complex B2B client relationships with multiple stakeholders.

• Strong commercial forecasting and pipeline management experience.

• Experience working with enterprise and regulated-sector customers.

• Disaster Recovery, Backup, Cyber Recovery or IT Resilience services.

• Cyber Security managed services.

• Cloud managed services.

• Experience selling recurring managed service contracts.

• Knowledge of regulated industries including financial services, legal and public sector.