SDR Supervisor

• Generate quality meetings for Account Executives through multi-channel outreach (phone, email, LinkedIn, events)

• Maintain your own pipeline and consistently hit or exceed individual SDR targets

• Demonstrate best practices in prospecting, qualification, and relationship-building

• Be the standard others aspire to—your performance sets the bar

• Serve as the on-the-ground leader for the London SDR team, providing daily guidance and support

• Act as the primary liaison between the team and the Head of SDR, ensuring seamless communication when they're in another office.

• Conduct regular check-ins with team members to monitor performance, provide coaching, and address challenges

• Review and provide feedback on calls using Gong, helping team members refine their approach

• Monitor team metrics and activity levels, identifying trends and opportunities for improvement

• Facilitate daily huddles or team stand-ups to maintain momentum and alignment

• Support onboarding of new SDRs, ensuring they understand expectations and have the resources to succeed

• Escalate issues appropriately while resolving day-to-day challenges independently

• Foster team culture built on collaboration, continuous learning, and genuine curiosity

• Recognise and celebrate individual and team achievement

• Have proven SDR success with a track record of consistently hitting or exceeding targets

• Lead naturally through influence and example, not authority

• Balance empathy with accountability—you support your team while maintaining standards

• Communicate proactively and thrive on keeping stakeholders informed

• Stay calm under pressure and make sound decisions independently

• Genuinely care about developing others while continuing to develop yourself

• Embrace feedback and use it to continuously improve

• Think beyond your own numbers to consider team performance and dynamics.

• Proven SDR experience (minimum 3-5 years in a B2B sales development role)

• Demonstrated leadership capability (even informal—mentoring, training, or leading projects)

• CRM proficiency with Salesforce (or similar platforms)

• Organisational skills: Ability to balance individual IC work with team leadership responsibilities

• Self-awareness: Know when to ask for help and when to make the call yourself