Data Protection Engineer

• You will be responsible for monitoring and assisting our customers with their online backup services, providing on-going pro-active and re-active support to customers.

• Help customers troubleshoot issues with their backup jobs; advise on backup best practices

• Diagnose, troubleshoot and advise customers on the resolution of issues preventing their backups from working effectively, this could include the customer’s OSs, software applications, transport and network issues

• Work across a range of customers of all industries and sizes providing first-class support to all

• Manage multiple customer cases concurrently and provide regular progress updates to customers

• Ensure that all customer-related information including case history, contact information, and installed software are kept accurate and contribute to the ongoing upkeep and expansion of our technical knowledgebase

• Provide first line call answering and routing on a rotating duty with other technicians

• Join the on-call rota after approximately 3-4 months

• You will have at least 2-3 years of hands on technical experience including business/customer facing work on a daily basis. End users recognise you as someone who is dedicated, responsive, and always able to explain technical concepts and issues at a level that matches their understanding.

• You are experienced in and an expert in at least one of the following: TCP/IP Networking, Windows Server 2012 including Active Directory, SQL Server, Microsoft Exchange, Microsoft SharePoint.

• Your experience in this product will include a solid understanding of the architecture, best practice implementation, common issues and how to troubleshoot them.

• You are someone who thrives in an environment where time is of the essence, teamwork is key, multitasking is a way of life, and customer satisfaction is the ultimate reward.

• Databarracks offers you the opportunity to become a data protection hero, working on a wide range of versions of major operating systems, across a variety of end customer environments of varying size and complexity, alongside approximately 25 other technology professionals from whom you can learn and likewise share your experience and knowledge.