Senior Business Process Analyst

Overview

Full-Time, Onsite

• 🏢 About Us
• We are a dynamic organization operating across multiple sectors and business lines.
• Our diverse, highly integrated operations include:
• **Marketing & Lead Generation**
• **Fleet Management & Transportation**
• **Manpower & Workforce Services**
• **Service Operations & Execution**
• Operating in a fast-paced, complex, and multi-domain environment, we require seamless alignment between our business operations and our technology.
• To support this, we are building a structured, system-driven organization powered by
• ERP systems (ERPNext)
• ,
• custom-built applications (web & mobile)
• , and
• third-party solutions
• .
• 🎯 Role Overview
• We are looking for a

High-Impact Senior Business Analyst And Product Owner

🧠 What This Role

Means

• This role requires a senior, system-level thinker who can manage the product backlog and design complete operational ecosystems.
• You will work across
• multiple business domains
• (Fleet, Manpower, Marketing, Operations).
• You will design
• end-to-end processes and re-engineer existing ones
• , not just build isolated features.
• You will ensure systems are
• integrated, scalable, and fully aligned
• with real-world operations.
• You will think beyond the software, focusing deeply on
• how the business actually runs
• .
• 🧩 Key Responsibilities

1. Business Understanding & Gap Analysis

• Work hands-on with stakeholders and Subject Matter Experts (SMEs) across all departments.
• Conduct deep gap analysis to identify operational bottlenecks and inefficiencies.
• Define razor-sharp problem statements and business objectives.

2. Product Backlog & Lifecycle Management

• Oversee the end-to-end product lifecycle.
• Manage, groom, and prioritize the product backlog to ensure the most critical business needs are delivered first.

3. Process Analysis & Re-engineering

• Document current workflows (AS-IS) and design optimized, re-engineered processes (TO-BE).
• Build clear, highly visual process maps and wireframes.

4. Solution Design

• *(Core Responsibility)***
• Design complete solutions encompassing workflows, business rules, user journeys, and roles & responsibilities.
• Collaborate with IT to determine the best approach: ERP-based, custom application, or hybrid architecture.

5. Requirements Documentation

• *(Critical Deliverable)***
• Prepare comprehensive

Business Requirement Documents (Brds)

• Edge Cases & Exceptions

• 6.
• Flawless Handover to IT in an Agile Environment
• Present solutions clearly to the Solution Architect, Head of Development, and Agile/Scrum engineering teams.
• *The standard:*
• No ambiguity.
• No assumptions.

7. UAT & Validation

• Define clear acceptance criteria and support testing with QA and business users.
• 📦 Key Deliverables
• Every solution you touch must result in:
• ✅

Business Requirement Documents (Brds)

• ✅

(Visual)

• ✅

Well-Defined Agile User Stories

• ✅

Integration Requirements & Workflows

• ✅

⚠️ What This Role Is NOT

• **Not**
• a developer role.
• **Not**
• limited to ERPNext.
• **Not**
• a documentation-only or administrative position.
• **Not**
• a passive coordinator.
• 👉
• *This is an active, hands-on product ownership and business transformation role.*

🧠 Required Skills & Experience

• **Experience:**
• 8+ years
• of experience as a Business Analyst, Product Owner, or in Systems Transformation.
• **Methodology:**
• Strong expertise in

Agile And Scrum

• methodologies and end-to-end product lifecycle management.
• **Core Capabilities:**
• Proven ability in business requirement gathering, writing user stories, process mapping, process re-engineering, and conducting gap analysis.
• **Stakeholder Engagement:**
• Hands-on experience working closely and effectively with senior stakeholders, SMEs, and development teams.
• **Documentation & Visualization:**
• Exceptional analytical and documentation skills, with heavy experience preparing BRDs, workflows, and wireframes (using tools like Lucidchart, Miro, Visio, or Figma/Balsamiq).
• **Technical Exposure:**
• Experience operating in multi-system environments involving ERPs (ERPNext is a plus) and custom applications.
• 💡 Critical Competencies
• **Systems Thinking:**
• Ability to see the big picture while managing the granular details of the backlog.
• **Ownership & Accountability:**
• Taking full responsibility for the product from concept to deployment.
• **Communication:**
• Elite ability to bridge the gap between business stakeholders and technical developers.

🚀 What Success Looks Like

• **IT can build without confusion.**
• Minimal rework due to well-groomed backlogs and clear requirements.
• Systems are perfectly aligned with real, on-the-ground business operations.

Our Key Principle

BA And PO \= Design & Logic