Senior Bilingual Field Catastrophe Claims Representative

Job Overview

Job Responsibilities

• Inspect, investigate, evaluate, and quantify claims pertaining to physical damage to property on a task or full handle basis. This includes losses resulting from Natural Disasters, complex events and any other claims as assigned.
• Responsible to travel across Canada as required.
• Maintain excellent knowledge and understanding of policy coverages, regional regulatory requirements and Occupational Health and Safety (OHS) practices, including application and communication.
• Collaborate with contractors, adjusters and policy holders in a timely manner to ensure the proactive handling of the claim.
• Review and write estimates, perform re-inspections and assist with dispute resolutions as required.
• Keep accurate notes/documentation, ensuring the systems of record is are up to date and comprehensive.
• Abide by policies, procedures and Standard of Work documentation.
• Attend technical upgrading courses and keep abreast of industry advancements such as property repair procedures and materials.
• Collaborate with various stakeholders to develop and deliver training, supporting the development of others.
• Recognize and provide recommendations as to when expert and/or vendors such as engineers and contents evaluation firms are required.
• Assist in the handling of large and/or complex claims as required.
• Perform other duties as required.

Qualifications

• Minimum 3 years’ experience property field adjusting, or equivalent, with strong knowledge and experience in the creation/analysis of property repair estimates (Xactware).
• Fully bilingual in French and English.
• Valid Driver’s license, with satisfactory driving record.
• Working toward Chartered Insurance Professional (CIP) designation which would include supporting adjuster licensing requirements.
• Post-Secondary education is an asset.
• Ability to travel within Canada on short notice, potentially for extensive periods of time.
• Ability to work overtime hours as required and approved
• Strong ability to adapt to new and changing situations, requirements, and priorities.
• Strong teamwork skills with the ability to facilitate collaboration including training and mentorship.
• Solid communication skills with the ability to write in a clear and concise manner and communicate at the right level for the audience.
• Strong organizational skills with the ability to multitask effectively and prioritize appropriately.
• Strong negotiation and settlement skills.
• Strong client service orientation, with the ability to proactively anticipate needs and to act as an empathetic advisor.
• Diversity Equity, Inclusion & Belonging At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
• We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
• We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com .
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• Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.