Catastrophe Claims Representative I
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Role Overview
The Catastrophe Claims Representative Level I supports Wawanesa’s goal of delivering an exceptional, consistent claims experience by fairly and equitably adjusting small to moderate complexity property claims arising from catastrophes, natural disasters, and weather events. In this role, you’ll apply and explain policy coverages, investigate and document losses, and manage a high-volume pending from first notice of loss through resolution.
Full Job Posting
Job Overview
The Catastrophe Claims Representative Level I supports Wawanesa’s goal of delivering an exceptional, consistent claims experience by fairly and equitably adjusting small to moderate complexity property claims arising from catastrophes, natural disasters, and weather events. In this role, you’ll apply and explain policy coverages, investigate and document losses, and manage a high-volume pending from first notice of loss through resolution.
The deadline to apply is Friday, September 25, 2026 .
Job Responsibilities
Support policyholders from first notice of loss through resolution with timely, empathetic service and clear communication.
Interpret policy, confirm coverage, and set accurate loss and expense reserves.
Investigate losses, assess liability (where applicable), document findings, and escalate or refer files when needed.
Coordinate vendors and service providers, reconciling inputs from appraisers, TPAs, contractors, and repair facilities to accurately quantify losses.
Negotiate and communicate fair settlements within assigned authority.
Review repair estimates and grow your estimating capability (scopes and estimating software).
Keep claim files audit-ready with accurate notes, diaries, and system documentation.
Manage high-volume intake and inventory by prioritizing effectively and staying organized in a fast-paced environment.
Work within adjusting guidelines and company procedures while staying current on regulatory/licensing requirements and product/industry updates.
Travel on short notice for catastrophe deployments (including extended stays) and jump in to support non-CAT claims when needed.
Take on other duties, as assigned, to support the team.
Qualifications
- Working toward a CIP designation and meeting adjuster licensing requirements.
- Demonstrated customer service with empathy, professionalism, and strong written/verbal communication.
- Strong investigative, analytical, and problem-solving skills with sound judgment.
- Collaborative team player who builds effective working relationships.
- Comfort navigating conflict and difficult conversations; confident negotiator.
- Highly organized and detail-oriented; able to manage high claim volume and accurate documentation.
- Ability to interpret property damage estimates; comfortable with estimating tools.
- Self-driven with a commitment to continuous learning and development.
- Post-secondary education preferred or equivalent experience.
- Diversity Equity, Inclusion & Belonging At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
- We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
- We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com .
- All Wawanesa job applicants are subject to Wawanesa's Privacy Policy .
- Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.
About The Wawanesa Mutual Insurance Company
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