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Senior Associate - Tech Ops Engineering

American Express
Phoenix, USA
Full-time
Senior
Hybrid
USD 103750-174750 yearly / year
Discovered 2 weeks ago
JavaHTML5JavaScript.NETInfrastructure as a Service (IaaS)Platform as a Service (PaaS)
Free

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Responsibilities

  • Oversees system performance monitoring and proactively identifies and resolves complex issues to ensure optimal functionality
  • Investigates and resolves of critical incidents and problems in systems and services, including root cause analysis
  • Implements remedies and preventative measures to maintain and enhance system integrity
  • Manages application maintenance, including performance tuning, major enhancements, comprehensive backup and recovery processes, and developing and deploying preventative maintenance procedures
  • Directs service support activities, including advanced access control, application installation, and retirement of outdated systems
  • Monitors quality standards of documentation and reporting
  • Collaborates with cross-functional teams to ensure adherence to quality standards during development and implementation phases
  • Drives continuous service improvement by developing and maintaining best practices and knowledge repositories
  • Coordinates disaster recovery testing and leads post-implementation reviews to ensure system resilience
  • Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Qualifications

  • Education Qualifications:
  • Bachelor’s degree in Information Systems, Computer Science, Information Technology, and/or comparable experience; advance degree preferred
  • Knowledge of distributed multi-tiered systems, algorithms, and relational databases
  • Knowledge of data structures and associated components to support complex system functionality
  • Knowledge of infrastructure technologies such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and components like servers, Java Virtual Machines (JVMs), databases, and networking solutions
  • Knowledge of Information Technology Infrastructure Library (ITIL) and Capability Maturity Model Integration (CMMI) practice
  • Work Experience:
  • Experience in technology service delivery, application maintenance, or technical support
  • Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET
  • Licenses and Certifications:
  • Certification in ITIL, Agile is a plus
  • Public Cloud certification is a plus Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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