Senior Associate Director, Priority Banking
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Key skills for this role
About the Role
Standard Chartered Bank is seeking a Senior Associate Director for Priority Banking to drive revenue generation, business development, and customer relationship building for high net worth clients.
Key Skills for This Role
Responsibilities
- Generate new business to achieve defined targets in terms of number of customers, volumes and revenue
- Achieve targets set in terms of product mix, active/passive ratio, liability targets, number of transactions
- Induct new customers brought in by Branches & Direct Sales team
- Achieve best in class productivity to maximize efficacy of sales process
- Achieve budgeted cross sell targets, consistency and penetration
- Execute aggressive sales call plans to acquire large prospective customers through referrals
- Ensure coverage of customer base in accordance with approved contact plans
- Update and maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
- Maintain and update customer information on C Manager; generate accurate and timely reports
- Activate dormant accounts
- Build and deepen relationships with existing Priority Customers to increase share of wallet and revenues
- Ensure compliance with KYC/AML updates and proper zero error documentation
Requirements
- University Graduate
- Relevant experience in sales and relationship management
- Experience in handling all Banking & Investment Products
- Demonstrated ability in sales planning
- Strong communication and negotiation skills
- Networking ability to manage interdepartmental deliverables
- Strong inter personal skills and leadership ability
- Good understanding of business environment in UAE, preferably with direct contacts with local HNI community
- Computer literacy at user level
- In depth knowledge of capital markets and financial planning
Full Job Posting
Job Summary
- Strategies for Revenue generation and business development.
- Business objectives and goals.
- Drive the Digital Agenda.
Acquisition & Sales Management
- Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.
- Achieve the Targets set in terms of product mix, active/passive ratio, liability targets, no. of transactions.
- Induction of all (NTB) new customers brought in by the Branches & Direct Sales team.
- Achieve “best in class” productivity in order to maximize the efficacy of the sales process.
- Achieve the budgeted cross sell targets, consistency and penetration.
- Aggressive Sales call plans to acquire large prospective customers through referrals.
- Ensure coverage of customer base in accordance with the approved contact plans.
- Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
- Maintain and update customer information on C Manager. Accurate and timely generation of reports.
- Activation of dormant accounts.
- Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.
Customer Relationship Building
- Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.
- Effectively meeting customer expectations and handling/ reduction of customer complaints.
- Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
- Manage the portfolio to de risk against attrition and achieve stability of book.
- Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
- Serve as the one point contact to the High Net Worth customers of the Bank.
Skills and Experience
- Manage Conduct
- Manage Risk
- Manage People
- Spot Opportunities
- Solve Problems
- Take the Lead
- Build Resilience
Qualifications
- University Graduate.
- Relevant experience in sales and relationship management.
- Experience in handling all Banking & Investment Products.
- Demonstrated ability in sales planning.
- Strong communication and negotiation skills with the ability to influence outcomes.
- Networking ability to manage interdepartmental deliverables.
- Strong inter personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
- Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.
- Computer literacy at the user level.
- Adapting to multi cultural environment.
- In depth knowledge of capital markets and financial planning.
Key Stakeholders
- Internal: Product Manager – Priority Banking, Customer Service Manager – WM, Unit Heads – Treasury, Branch Managers, Marketing Manager – WM, Country Money Laundering Prevention Officer.
- External: Existing and Prospective Customers – for Acquisition and retention of business.
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