Senior Application Support Specialist Banking Applications UAE
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Key skills for this role
About the Role
TALENTMATE seeks a Senior Application Support Specialist for a leading banking organization in UAE. The role involves Level 2/3 production support for critical banking applications, ensuring high availability and resolving production issues.
Key Skills for This Role
Responsibilities
- Provide Level 2/Level 3 production support for critical banking applications
- Monitor application health, troubleshoot incidents, and ensure timely resolution in line with SLAs
- Support daily banking operations and payment processing
- Perform root cause analysis and implement permanent fixes
- Coordinate with business users, vendors, infrastructure, and development teams
- Support application releases, patches, upgrades, and deployments
- Prepare operational documentation and support reports
- Participate in on call support for critical banking applications
- Ensure compliance with banking security, audit, and operational standards
Requirements
- 8+ years of Application Support experience
- 5+ years supporting banking applications in a production environment
- Experience working within UAE banks or financial institutions
- Hands on support experience with UAE banking applications such as ICCS, WPS, DDS, IPI, NPSS, AECB
- Strong incident management and problem management skills
- Knowledge of ITIL processes
- Bachelor's degree in Computer Science, Information Technology, or related discipline
Full Job Posting
Role Overview
- Senior Application Support Engineer – Banking & Payment Systems (UAE)
- Location: UAE (Onsite)
- Industry: Banking & Financial Services
Key Responsibilities
- Provide Level 2/Level 3 production support for critical banking applications
- Monitor application health, troubleshoot incidents, and ensure timely resolution in line with SLAs
- Support daily banking operations and payment processing
- Perform root cause analysis and implement permanent fixes
- Coordinate with business users, vendors, infrastructure, and development teams
- Support application releases, patches, upgrades, and deployments
- Prepare operational documentation and support reports
- Participate in on call support for critical banking applications
- Ensure compliance with banking security, audit, and operational standards
Mandatory Technical Experience
- Hands on support experience with ICCS, WPS, DDS, IPI, NPSS, AECB integrations
- UAE Central Bank payment applications
- Banking middleware and integration platforms
- SQL and database troubleshooting
- Linux and/or Windows application environments
Required Experience
- 8+ years of Application Support experience
- 5+ years supporting banking applications in a production environment
- Experience working within UAE banks or financial institutions
- Strong incident management and problem management skills
- Experience supporting mission critical payment applications
- Knowledge of ITIL processes
- Excellent stakeholder communication skills
Preferred Experience
- Experience with UAE Central Bank applications
- Experience supporting payment gateways and payment switches
- Familiarity with SWIFT messaging
- API and integration support experience
- Knowledge of Oracle and/or Microsoft SQL Server
- Experience with monitoring tools such as AppDynamics, Dynatrace, Splunk, ELK
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related discipline
- ITIL Foundation certification is preferred
- Relevant banking or infrastructure certifications are advantageous
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