Senior Application Support Engineer

Strong background in 2nd/3rd Line Engineering, with a focus on coaching, mentoring, and supporting junior team members.

Experience working with internally de veloped Software in production environments and supporting development teams either as a developer, senior QA Engineer or DevOps role;

Proficiency working in Linux-based environments with Docker, containerised applications, and shell scripting using PowerShell and Bash.

Experience working with programming languages and frameworks such as JavaScript , Typescript and React; Python and/or C#;

Working knowledge of observability tools such as Prometheus, Grafana or Kibana to diagnose issues and interrogate software products;

Good understanding and experience of ticketing systems, such as ServiceNow, Zendesk and ServiceDesk Plus ;

A can-do attitude with a willingness to solve problems even if occasionally they may be considered “out of scope” for the role ;

Excellent time management skills and ability to priori tise work in a fast-paced environment;

Effective verbal and written communication skills, to interpret requirements and present findings;

Interested in others and strives to act in the best interests of the team.

At least two years of experience support ing internally developed applications as a 2 nd /3 rd line engineer ;

At least five years of experience working with programming languages ;

Experience working within an ITSM tool, adhering to ITIL framework including Incident Management, Problem Management and Change Management.

At Ocean Infinity, we believe in creating equal opportunities for all, celebrating each and everyone’s differences. We are driven by transforming the industry, through our technology, thoughts, behaviours and actions. Being inclusive and respectful to all is fundamental to who we are. It is the right thing to do and enables innovation and creativity to thrive.

There is more work to be done, and we know that we aren’t perfect, but our commitment to these values is unwavering. They are central to our mission and the impact we have on the industry, meaning, we cannot live without them.