Senior AI & Automation Specialist
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Key skills for this role
About the Role
Autodesk seeks a Senior AI & Automation Specialist to apply AI and automation to improve knowledge access and workflows for Customer Success teams. The role involves designing AI-enabled solutions, building reusable workflows, and driving adoption of generative AI tools.
Key Skills for This Role
Responsibilities
- Identify and implement AI, automation, and knowledge design opportunities that improve how Customer Success teams access policy, process, and operational guidance
- Help evolve more scalable support experiences that strengthen self service and reduce reliance on repetitive human to human support
- Design and maintain reusable workflows, templates, and tools to support readiness, content development, knowledge sharing, and operational efficiency
- Apply generative AI capabilities to improve knowledge access, content scalability, workflow support, and team productivity
- Partner with policy, process, and content owners to improve how knowledge is captured, structured, maintained, and governed for AI enabled use cases
- Support integration with platforms and tools such as Airtable and other automation or knowledge management solutions
- Drive AI evangelism and adoption through practical use cases, stakeholder partnership, and clear guidance for responsible AI usage
- Define and track success measures, including adoption, productivity, self service effectiveness, and reduction in repetitive support requests
Requirements
- Bachelor's degree in Education, Knowledge Management, HCI, Computer Science, Data Science, AI/ML, Business Systems, or related field, or equivalent practical experience
- 3+ years of experience in applied AI, automation, knowledge systems, workflow design, or related roles
- Experience applying generative AI to knowledge access, content delivery, workflow support, business productivity, or customer facing use cases
- Experience designing or improving knowledge management, content structures, taxonomies, or information architecture
- Experience with automation platforms and tools such as Airtable, Zapier, Make, or similar solutions
- Familiarity with APIs, data structures, and workflow integration concepts
- Strong analytical, problem solving, communication, and collaboration skills
- Ability to translate ambiguous business needs into practical, scalable solutions
Full Job Posting
Position Overview
- The Senior AI & Automation Specialist will bring a strong background in artificial intelligence, knowledge systems, automation, and workflow design.
- This role will focus on applying AI to improve how Customer Success teams access guidance, policy, process, and operational information, while driving more scalable content, workflows, and team solutions through practical automation.
- The role will partner closely with Customer Success Readiness, policy and process owners, operations, content teams, and cross functional stakeholders.
Responsibilities
- Identify and implement AI, automation, and knowledge design opportunities that improve how Customer Success teams access policy, process, and operational guidance.
- Help evolve more scalable support experiences that strengthen self service and reduce reliance on repetitive human to human support.
- Design and maintain reusable workflows, templates, and tools to support readiness, content development, knowledge sharing, and operational efficiency.
- Apply generative AI capabilities to improve knowledge access, content scalability, workflow support, and team productivity.
- Partner with policy, process, and content owners to improve how knowledge is captured, structured, maintained, and governed for AI enabled use cases.
- Support integration with platforms and tools such as Airtable and other automation or knowledge management solutions.
- Drive AI evangelism and adoption through practical use cases, stakeholder partnership, and clear guidance for responsible AI usage.
- Define and track success measures, including adoption, productivity, self service effectiveness, and reduction in repetitive support requests.
Minimum Qualifications
- Bachelor’s degree in Education, Knowledge Management, HCI, Computer Science, Data Science, AI/ML, Business Systems, or a related field, or equivalent practical experience.
- 3+ years of experience in applied AI, automation, knowledge systems, workflow design, or related roles.
- Experience applying generative AI to knowledge access, content delivery, workflow support, business productivity, or customer facing use cases.
- Experience designing or improving knowledge management, content structures, taxonomies, or information architecture.
- Experience with automation platforms and tools such as Airtable, Zapier, Make, or similar solutions.
- Familiarity with APIs, data structures, and workflow integration concepts.
- Strong analytical, problem solving, communication, and collaboration skills.
- Ability to translate ambiguous business needs into practical, scalable solutions.
Preferred Qualifications
- Experience supporting Customer Success, customer facing, support, enablement, readiness, or operations teams.
- Familiarity with Customer Success workflows, support models, and field team needs is a strong plus.
- Experience improving self service, knowledge access, or support experiences through AI, automation, or digital solutions.
- Experience partnering with policy, process, or operations teams to improve knowledge capture, usability, and governance.
- Familiarity with Airtable scripting, JavaScript, or lightweight technical configuration.
- Experience driving adoption of new tools, processes, or ways of working across teams.
- Understanding of responsible AI practices, including governance, human in the loop review, and quality assurance.
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