Senior Administrative Coordinator
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Key skills for this role
About the Role
Saudia Cargo seeks a Senior Administrative Coordinator to serve customers by determining requirements, answering inquiries, resolving problems, and coordinating with Saudia stations.
Key Skills for This Role
Responsibilities
- Obtain tasks related to import and export air cargo by receiving weights, keep shipment
- Resolve customer complaints, pre claim handling and claim support
- Maintain communication with Ground Handling teams to coordinate operations, ensuring timely issue resolution
- Coordinate with other units of sales function and other business units to verify customer service standards
- Communicate with customers to gather and define business requirements, to improve alignment between client expectations and deliverables
- Answer inquiries by clarifying desired information; researching, locating, and providing information
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfill requests by clarifying desired information; completing transactions; forwarding requests
- Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Requirements
- Bachelor’s degree in business administration or related disciplines
- Fresh graduate – 3 years of relevant experience
Full Job Posting
Job Purpose
- This position serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; coordinate with in/OOK Saudia stations; maintaining database.
- This role involves resolving customer complaints, coordinating with various units, and providing customer care support.
- It also includes preparing correspondence, conducting data analysis, and assisting senior members with tasks.
Job Accountabilities
- Obtain tasks related to import and export air cargo by receiving weights, keep shipment.
- Resolving customer complaints, pre claim handing and claim support.
- Maintain communication with Ground Handling teams to coordinate operations, ensuring and timely issue resolution.
- Coordinate with other units of sales function and other business units to verify customer service standards.
- Communicate with customers to gather and define business requirements, to improve alignment between client expectations and deliverables.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Qualifications and Experience
- Bachelor’s degree in business administration or related disciplines.
- Fresh graduate – 3 years of relevant experience.
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