Senior Account Manager UAE

Blacksky

Responsibilities

• Manage customer relationships for key international government customers.
• Own and grow a portfolio of strategic government accounts, serving as the primary point of contact for customer leadership, program managers, and mission users.
• Act as the voice of the customer inside BlackSky by bringing customer feedback, needs, and risks to internal teams to influence priorities and deliveries.
• Coordinate with internal teams (such as Customer Success, Product Management and Product Operations) to ensure that BlackSky is meeting customer commitments, milestones and requirements.
• Build and maintain strong relationships with customers, understand their goals and articulate how BlackSky can help them meet those goals.
• Understand and communicate how BlackSky’s geospatial products and services drive customer value and goals.
• Drive customer satisfaction, renewals, and long-term retention across assigned accounts.
• Meet revenue objectives, drive overall strategic direction and expand relationships within each account.
• Identify and engage key stakeholders within each account, including technical, operational, and leadership decision-makers.
• Proactively identify and resolve issues that could impact customer satisfaction, delivery, or renewal outcomes.
• Other job-related duties as assigned.

Required Qualifications

• Bachelor’s degree in a business or analytical field.
• A minimum of eight (8) years of experience in Account Management, Customer Success, Program Management, or a related client-facing role supporting government or defense customers.
• At least five (5) years of experience delivering geospatial or imagery products and services.
• At least 3-5 years of experience in managing government and/or large commercial accounts, with demonstrated responsibility for renewals, expansions, and ongoing account health.
• Direct experience supporting international Ministries of Defense.
• Experience owning one or more strategic customer accounts with multiple stakeholders (e.g., programs managers, operators, analysts, or leadership).
• Demonstrated responsibility for revenue or contract performance, such as renewals, program extensions, task orders, or account growth.
• Experience coordinating cross-functional team to deliver against customer requirements and milestones.
• Previous experience with the Department of Defense and/or international ministries of defense.
• Ability to translate customer mission needs into product or service requirements, including communicating priorities, risks, and delivery timelines.
• Excellent oral and written communication skills; fluent in English.
• Proven record of partnering with teams across the organization and influencing to achieve business results across multiple teams who may have different goals.
• Patient, adaptable and comfortable operating in dynamic, mission-driven environments.

Preferred Qualifications

• Fluent in Arabic.
• Previous military or government service supporting imagery, intelligence, ISR, or geospatial operations.
• Direct experience working with imagery, remote sensing, or imagery analytics in an operational, analytical, or programmatic capacity.
• Master’s Degree in a quantitative field or MBA.
• Experience working with international defense or intelligence organizations.
• Experience supporting high-growth, technology-driven organizations.
• Ability to operate independently in a fast-moving, ambiguous environment while managing multiple high-value customers.
• Ability to anticipate customer needs and direction.

Job Details

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