Senior Account Manager

Take ownership/management of a sales target

Reporting and Administration:

Maintain accurate and up-to-date records of client interactions, transactions, feedback, and complaints.

Prepare and present regular reports on account status, challenges, and opportunities to senior management.

Collaborate with finance and operations teams to ensure accurate invoicing and resolve any billing issues.

Responsibility for maintaining an accurate opportunity pipeline (3 months)

Responsibility for maintaining up to date account plans and whitespace analysis

Responsibility for the timely delivery of high-quality client proposals and continual strategy roadmap review, and leading the scoping and estimation of projects working with technical specialists

Be a contributor to the Account Management processes and policies

Qualifications, Knowledge and Experience:

Qualifications:

Degree Level or equivalent

Certifications, especially those related to sales methodologies, customer relationship management (CRM) software, or specific IT domains (e.g., cloud services, cybersecurity, etc.).

Knowledge:

Industry Knowledge: Understanding the IT industry, including trends, challenges, and competitors.

Product and Service Expertise: In-depth knowledge of the company's products or services is essential to advise customers, solve problems, and identify sales opportunities .

Sales and Marketing: Knowledge of sales principles, techniques, and processes is critical. This includes understanding customer lifecycle management, sales funnels, and effective communication strategies.

Customer Service: Understanding of the principles of customer service excellence, including how to respond to complaints, foster loyalty, and ensure customer satisfaction.

Experience:

Industry Experience: Experience working in the IT industry or a related field can provide valuable context and understanding of the challenges and opportunities that clients face.

Account Management Experience: Direct experience in an account management role is often preferred, indicating the individual's ability to manage client portfolios, meet sales targets, and handle complex customer interactions.

Track Record of Success: A proven record of achieving sales targets, retaining customers, and expanding account relationships is highly beneficial.

Technical Proficiency: Depending on the role, technical skills related to the company's products or services may be necessary. This could range from basic IT literacy to advanced technical expertise .

Skills, Abilities and Competencies:

Essential:

A passion for technology and how it can empower ambitious organisations to succeed

Confidence in front of clients including strategy meetings, service review meetings, project meetings

A consultative sales methodology

Excellent customer service skills

Problem-solving skills

Ability to work effectively independently and as a team player

Ability to work to deadlines and project scopes

An ability to embrace and manage change in a dynamic and fast-growing organisation

Excellent writing skills

Ability to multi-task

Willingness to learn

Willingness to work on occasion outside normal working hours

Ability to prioritise and to manage time effectively

Excellent communication skills

Excellent attention to detail and highly organised

Commercial skills including negotiation, development of business case and demonstrate#

Driving licence

The Benefits

Joining Air IT means unlocking a world of perks and opportunities, including:

Health & Wellbeing

Virtual GP (24/7 access for you & family)

Employee Assistance Programme (EAP)

Eye care vouchers

Group Life Assurance & Income Protection

Time Off & Life Balance

Celebration Day

Annual Leave Purchase Scheme

2 Paid Volunteering Days

Enhanced Family Leave

Financial & Lifestyle Perks

Cycle to Work & Technology Vouchers

Discounts via Perks at Work

Pension Scheme

Optional Benefits (Opt‑In)

AirPerks flexible benefits

EV Car Scheme (launched Feb 2026)

AirPerks Rewards Platform (shopping discounts, AirCoins, recognition)

Additional Highlights

Hybrid working options

Learning & development

Social events, competitions & incentives

Discount & Cashback Scheme

Life Insurance, EAP & Virtual GP

We are committed to fostering an inclusive, equitable, and diverse workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, communities, and experiences. If you require any adjustments during the recruitment process, please let us know.

No Agencies Disclaimer: Air IT manages all recruitment directly. While we occasionally engage approved agencies for specific needs, we do not work with agencies for our standard roles. We kindly ask that agencies do not contact us or submit unsolicited CVs, as these will not be considered and no fees will be payable. If we require agency support, we will reach out to our selected partners directly.