Senior Account Director

Job Description

Role Requirements

• Builds and maintains a deep and mutually beneficial client relationship; challenges clients; identifies opportunities, educates them, learns from them, understands key business issues and regularly plans and facilitates quarterly review sessions.
• Manager escalated client / project issues - acts as an escalation point for client and project related issues.
• Builds good relationships with team members, ensuring the team has a high level of morale.
• Identifies key business opportunities and ensures the full breadth and depth of AKQA resources are presented.
• Leadership and management of multi-disciplinary resources as and when they are engaged in client activity (project management, strategy, technology and creative).
• Conducts company performance reviews, sets SMART objectives and reviews regularly.
• Monthly financial tasks - complete monthly financial tasks such as revenue recognition and forecasting in a timely and accurate fashion.
• Ensures compliance with all internal account and project tracking procedures .
• Ensures client projects/activity is processed/billed in a timely and accurate manner.
• Regularly and consistently maintains reporting documents to manage clients and projects efficiently and professionally; forecasting, resourcing, status reporting and invoicing.
• Meets and exceeds revenue targets.
• High quality of project deliverables meets deadlines and works within estimations.
• Ensures projects are delivered in a timely and professional manner taking responsibility and accountability for all internal resources and costs used on client work.
• Ensures direct reports are meeting utilisation and billability targets, completing timesheets accurately.
• Fluent in English, both spoken and written. Fluency in spoken Arabic required.
• Previous experience in Saudi Arabia and/or the MENA region required.

Qualities And Characteristics

• Extensive account management experience at a leading digital agency, professional services firm or similar organisation.
• Successful track record of building exceptional client relationships; necessary capability, presence and professionalism to inspire confidence and credibility with clients and colleagues.
• Experience in new business development, creating connections and responding to regional RFPs.
• Understanding and experience of web/internet and marketing; experience in business strategy, information design, creative design and web technology (what we sell), as well as broad understanding of marketing/advertising elements of campaigns, annual plans, strategic goals and brand awareness.
• A passion for innovation and business strategy.
• Ability to build successful ‘trusted advisor’ relationships with key senior client contacts.
• We believe great work happens when were together, fostering creativity, collaboration, and connection.
• Thats why we’ve adopted a hybrid approach including required in-office days.
• If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
• AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics.
• We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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