Security Supervisor
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Key skills for this role
Role Overview
How does your working day look like …
• Brief the senior security officers and security officers on the security plan for the hotel including incident response mechanisms and escalation process, in order to enable the identification and mitigation of all risks to guests, colleagues and assets.
• To ensure that the manning roster is kept up to date and accurate and ensure that all positions are covered on a daily basis.
• Ensure training is delivered and implemented to all security officers thus ensuring that the security training plan is delivered as per the agreed guidelines.
• Arrange all the shifts, weekly offs, leaves etc., for all security officers.
• Complete all log books, follow up on all outstanding matters from previous shifts; investigate incidents and hand over as required.
• investigate, if any major complaints are received and report to the Head of Security & Assistant Security Manager.
• Maintain a written log of any untoward incidents or accidents.
• Assign security officers their duties.
• Manage and update the perspective incident reporting system and ensure that all relevant information is passed on to the relevant department and individuals.
• Escalate incidents to the Head of Security / Assistant Security Manager that requires further action in a timely manner.
• keep the Head of Security & Assistant Security Manager informed of any untoward incidents or accidents.
• Regularly patrol duty posts in conjunction with security officers and sign relevant logs as required.
• Conduct regular fire patrols including any construction and refurbishment areas ensuring compliance both by contractors and colleagues and reporting any irregularities.
• Conduct regular patrolling and identify security/fire hazards.
• Establishes, monitors, and implements policies and procedures to identify, prioritize and resolve security problems and to ensure the remote monitoring systems are operating efficiently.
• Respond to emergency incidents as and when notified and report back details to the senior management. Manage the security response team should an event develop into an emergency or crisis.
• Respond to emergency needs by contacting local fire, police, or emergency services for assistance.
• Member of the Loss Prevention Emergency Management Team.
• Ensure lost & found inquiries are handled efficiently and correctly and any property claimed is returned promptly and in compliance with the lost & found process.
• Promote and maintain a high level of security associate performance, morale, and loss prevention awareness.
• Conduct daily shift briefings for all security officers and assign any specific tasks.
• Responsible for maintaining and monitoring the CCTV system.
• Oversee visitor management system during regular duty hours.
• Defuse potentially hostile situations.
• Rapidly escalate intrusions or other security concerns to Security management.
• Maintain inventory of access control and CCTV supplies.
• Respond to alarms, dispatch calls, and document accordingly.
• Maintain the access control system, and issue employee I.D.
• Conduct department equipment checks (Hand Wands, radios, CCTV…etc)
• Conduct safety inspections in assigned areas and maintain awareness of safety deficiencies while on duty.
• Back up of all security systems.
• Assist Operations management staff on event setup as needed
• Other responsibilities and duties as assigned by the Head of Security / Assistant Security Manager.
Key Skills for This Role
Full Job Posting
Company Description
25hours Hotel One Central presents Bedouin traditions in a contemporary hotel setting near the Museum of the Future and Dubai International Financial Center.
The hotel describes its team culture as diverse, professional, friendly, informal, and collaborative.
Security Supervisor Responsibilities
- Brief senior security officers and security officers on hotel security plans, incident response mechanisms, and escalation processes.
- Maintain accurate manning rosters, arrange shifts and leave, assign duties, and ensure all security positions are covered daily.
- Deliver security training and conduct daily shift briefings for security officers.
- Complete log books, investigate incidents and major complaints, and report accidents or untoward incidents to security management.
- Maintain incident reporting and escalate matters requiring further action to the Head of Security or Assistant Security Manager.
- Conduct security, fire, and safety patrols, including construction and refurbishment areas, and report hazards or irregularities.
- Establish, monitor, and implement procedures for identifying and resolving security problems and maintaining remote monitoring systems.
- Respond to emergencies, manage the security response team, and contact fire, police, or emergency services when required.
- Handle lost and found inquiries, defuse hostile situations, and escalate intrusions or other security concerns.
- Maintain and monitor CCTV, visitor management, access control, alarms, security equipment, supplies, and employee identification.
- Support the Loss Prevention Emergency Management Team and assist operations management with event setup as needed.
Qualifications
- High school certificate or equivalent.
- SIRA Supervisor license.
- Minimum one year of experience in hospitality security, police, or military work.
- Good command of written and verbal English.
- Knowledge of firefighting equipment, CCTV operation, emergency handling, and evacuation procedures.
- First aid and CPR training.
- Intermediate proficiency in Microsoft Word, Excel, and Outlook.
Additional Information
- Employees can stay ten nights per year for free at other 25hours hotels.
- The employer offers discounts at Ennismore bars, restaurants, and hotels, along with partner offers and staff events.
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