Security Officer (CCTV Operator)
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Key skills for this role
About the Role
Crowne Plaza Hotel is seeking a Security Officer (CCTV Operator) to monitor surveillance systems, respond to incidents, and ensure a safe environment for guests and staff. The role requires high school diploma, security experience, CCTV knowledge, and ability to work rotating shifts.
Key Skills for This Role
Responsibilities
- Monitor all CCTV cameras, access control systems, fire alarm panels, and other security equipment
- Identify, investigate, and report suspicious activities, security breaches, safety hazards, and operational irregularities
- Maintain continuous observation of public areas, entrances, exits, back of house locations, and other critical areas
- Record, document, and escalate incidents promptly according to hotel procedures
- Support emergency response activities including fire alarms, medical emergencies, evacuations, and security incidents
- Coordinate with Security Officers, Duty Managers, and relevant departments during investigations and emergencies
- Ensure CCTV recordings and security data are handled confidentially
- Conduct routine checks of surveillance and security equipment, reporting malfunctions
- Maintain accurate logs, shift reports, incident reports, and security records
- Assist with access control management, visitor monitoring, key control, and contractor supervision
- Support loss prevention initiatives by monitoring potential theft, fraud, and unauthorized access
- Provide professional assistance to guests and colleagues while maintaining high customer service
Requirements
- High school diploma or equivalent
- Previous experience in security operations, CCTV monitoring, or related field
- Knowledge of CCTV systems, surveillance equipment, and security procedures
- Basic computer skills and ability to prepare reports
- Good observation, analytical, and problem solving skills
- Ability to remain calm and make sound decisions during emergencies
- Strong communication and interpersonal skills
- Ability to work rotating shifts, weekends, public holidays, and overnight duties
- Relevant security or CCTV certification/license where required
Full Job Posting
Role Purpose
- As a Security Officer (CCTV Operator), you will help create a safe, secure, and welcoming environment for guests, colleagues, visitors, and hotel assets.
- You will monitor and operate the hotel's CCTV and security systems, respond to incidents, and support the Security team.
Key Accountabilities
- Monitor all CCTV cameras, access control systems, fire alarm panels, and other security equipment.
- Identify, investigate, and report suspicious activities, security breaches, safety hazards, and operational irregularities.
- Maintain continuous observation of public areas, entrances, exits, back of house locations, and other critical areas.
- Record, document, and escalate incidents promptly according to hotel procedures.
- Support emergency response activities, including fire alarms, medical emergencies, evacuations, and security incidents.
- Coordinate with Security Officers, Duty Managers, and relevant departments during investigations and emergencies.
- Ensure CCTV recordings and security data are handled confidentially and in accordance with company policies and local regulations.
- Conduct routine checks of surveillance and security equipment, reporting any malfunctions or maintenance requirements.
- Maintain accurate logs, shift reports, incident reports, and security records.
- Assist with access control management, visitor monitoring, key control, and contractor supervision when required.
- Support loss prevention initiatives by monitoring potential theft, fraud, and unauthorized access.
- Provide professional assistance to guests and colleagues while maintaining a high level of customer service.
What We Need From You
- High school diploma or equivalent qualification.
- Previous experience in security operations, CCTV monitoring, or a related field preferred.
- Knowledge of CCTV systems, surveillance equipment, and security procedures.
- Basic computer skills and ability to prepare reports and maintain records.
- Good observation, analytical, and problem solving skills.
- Ability to remain calm and make sound decisions during emergencies.
- Strong communication and interpersonal skills.
- Ability to work rotating shifts, weekends, public holidays, and overnight duties as required.
- Relevant security or CCTV certification/license (where required by local regulations).
Key Competencies
- Attention to Detail
- Integrity and Confidentiality
- Situational Awareness
- Customer Focus
- Teamwork and Collaboration
- Problem Solving
- Communication Skills
- Accountability
- Emergency Response Readiness
What We Offer
- At IHG, we provide our colleagues with opportunities to grow, learn, and make a difference every day.
- We celebrate individuality, support career development, and foster a culture where everyone can be themselves and succeed.
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