Security Consultant (UAE National)
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Key skills for this role
About the Role
Help AG seeks a Security Consultant (UAE National) to handle support requests for customers, including ticket management, escalation, and on-site resident engineer work. Requires a bachelor's degree in IT/security, deep understanding of technical relations, and excellent communication skills.
Key Skills for This Role
Responsibilities
- Perform ticket checks continuously
- Apply escalation matrix activities accurately
- Keep ticket system up to date on a daily basis
- Flexible to work after office hours on critical incidents
- Co ordinate RMA cases
- Interaction and communication with vendor support organizations and engineers
- Keep track of Help AG Engineers activities in cases
- Interaction and communication with customers for support related issues
- Operation and support of the internal IT infrastructure
- Conducting regular health checks
- Development and documentation of the internal IT infrastructure
- Providing 24x7 Support
Requirements
- Bachelor’s degree in information security or IT related matter or equivalent experience
- Deep understanding of technical relations in a complex environment
- Excellent and accent free communication skills in English (Arabic an advantage)
- Proper and structured documentation and diagramming
- Excellent organizational skills in enterprise support
- Understanding of information security concepts and related technology
- Strong background and experience in TCP/IP networking of large scale organizations
- Flexible work approach, based on the job requirements
- Outstanding customer handling, friendly and goal oriented
- Ability to communicate / translate to Customer level
Full Job Posting
Overview
- Help AG Is Looking For a Talented And Experienced Security Consultant (UAE National) Who Will Be Responsible For The Proper And Accurate Handling Of Support Requests Of Help AG’s Customers.
- The Engineer Will Receive Requests By Email And Calls And Handle Those According To Help AG’s Support Workflow including internal and external escalation, continuous communication with the customer, and when required, work as resident engineer at customer site.
Responsibilities
- Perform ticket checks continuously.
- Apply escalation matrix activities accurately.
- Keep ticket system up to date on a daily basis.
- Flexible to work after office hours on critical incidents.
- Co ordinate RMA cases.
- Interaction and communication with vendor support organizations and engineers.
- Keep track of Help AG Engineers activities in cases.
- Interaction and communication with customers for support related issues.
- Operation and support of the internal IT infrastructure.
- Conducting regular health checks.
- Development and documentation of the internal IT infrastructure.
- Providing 24x7 Support.
Qualifications And Skills
- Bachelor’s degree in information security or IT related matter or equivalent experience.
- Deep understanding of technical relations in a complex environment.
- An advantage to have experience and the highest certifications of the vendors CyberArk, Cisco ESA, F5, Symantec/Broadcom, PaloAlto, Infoblox, Proofpoint, Fortinet and IXIA solution.
- Excellent and accent free communication skills in English (Arabic an advantage).
- Proper and structured documentation and diagramming.
- Excellent organizational skills in enterprise support.
- Understanding of information security concepts and related technology.
- Strong background and experience in TCP/IP networking of large scale organizations.
- Flexible work approach, based on the job requirements.
- Being able to identify new work areas and to set new goals for themselves.
- Excellent communication and training skills.
- Outstanding customer handling, friendly and goal oriented.
Benefits
- Health insurance with one of the leading global providers for medical insurance.
- Career progression and growth through challenging projects and work.
- Employee engagement and wellness campaigns activities throughout the year.
- Excellent learning and development opportunities.
- Inclusive and diverse working environment.
- Flexible/hybrid working environment.
- Open door policy.
About Us
- Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services.
- Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in 2020.
- Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.
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