Sales Support Executive
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Key skills for this role
About the Role
Emirates is seeking a Sales Support Executive to provide comprehensive support to trade, corporate, and direct customers across UAE sales channels. The role involves handling fare and pricing queries, group travel requests, and trade communications.
Key Skills for This Role
Responsibilities
- Support internal/external customers with fares, pricing and sales related queries and provide technical advice on GDS issues
- Evaluate, negotiate, and secure group travel requests, charter flights, MICE deals and assist with booking/ticketing
- Gather and share competitor information on fares, promotions, policies, market trends, and sales processes
- Process queries related to Agency Debit Advisory, Debit Memos, Refund Summary Adjustment Note, etc.
- Handle trade related booking queries including medical assistance, Skywards, and other ancillaries
- Provide booking/ticketing support for EK sponsored events
- Prepare and handle EK corporate travel agreements for accounts
- Assist commercial stakeholders with inaugural flight invitations for VIPs
- Maintain up to date EK booking/ticketing procedures on Emirates Partner Portal
- Distribute trade communication (B2B) to internal/external customers
Requirements
- 12 years schooling or equivalent
- 5+ years of commercial/sales experience in an airline or travel agency
- In depth knowledge of UAE travel market, world geography, fare construction and booking/ticketing procedures
- Proficient in MS Office Applications, Salesforce, EK reservation systems and any GDS (Amadeus, Galileo, Sabre)
- Ability to work independently under pressure and as part of a team
- Fluent in English with strong interpersonal skills
Full Job Posting
Job Purpose
- Provide comprehensive support to the trade, corporate and direct customers across all sales channels within UAE Sales with high level of efficiency to deliver results.
- Collaborate with the field sales force and commercial managers on all sales and marketing activities with the aim of achieving the set revenue target.
Job Accountabilities
- Support internal/external customers with all fares, pricing and sales related queries and provide technical advice to effectively resolve persistent GDS issues.
- Evaluate, negotiate, and secure group travel requests, charter flights, MICE deals and assist customers with all booking/ticketing and special requirements.
- Gather and share relevant information on all competitors' fares/rules, special incentives/promotions, policies, market trends, sales processes on daily basis.
- Process all queries related to Agency Debit Advisory (ADA), Agency Debit Memos (ADM) dispute/reversal, Refund Summary Adjustment Note (RSAN), Sales Summary Adjustment Note (SSAN), Refund Application (RA) using all relevant tools.
- Handle all trade related general booking queries including medical assistance, Skywards, other ancillaries and liaise with relevant departments.
- Provide booking/ticketing support for EK sponsored events by coordinating with internal/external customers.
- Prepare and handle EK corporate travel agreements for all accounts and communicate booking/ticketing conditions to trade partners.
- Assist all commercial stakeholders with inaugural flight invitations by coordinating with important passengers (IP/VIP/CIP) with all booking/ticketing and special requirements.
- Maintain up to date EK booking/ticketing procedures and policies on Emirates Partner Portal (EPP) for all trade partners.
- Promptly distribute trade communication (B2B) endorsed and provided by CCMB to all internal/external customers.
Qualifications & Experience
- 12 Years Schooling Or Equivalent
- Experience: Commercial/Sales. Other: 5+ Years
- Experience in Commercial and sales experience in an airline or travel agency.
- Knowledge/skills: In depth knowledge of the UAE travel market, world geography, fare construction and booking/ticketing procedures.
- Proficient in MS Office Applications, Salesforce, EK reservation systems and any GDS (Amadeus, Galileo, Sabre).
- Ability to work independently under pressure and as a part of a highly contributing team in a fast paced environment.
- Communicate fluently in English with strong interpersonal skills and drive to continuously exceed customer expectations.
Salary & Benefits
- Attractive tax free salary and travel benefits including discounts on flights and hotels stays around the world.
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