indeed
Sales Support Coordinator
Enercare
Toronto, CAN
Full Time
Entry
Onsite
Yesterday
Customer ServiceSalesCall Centre ExperienceMS OfficeExcelSalesforce
Free
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Customer ServiceSalesCall Centre Experience
About the Role
Enercare is hiring a Sales Support Coordinator to partner with field staff and customers, providing product information and scheduling sales appointments. The role involves managing incoming customer requests, achieving sales conversion targets, and supporting various administrative tasks.
Key Skills for This Role
Customer ServiceSalesCall Centre ExperienceMS OfficeExcelSalesforce
Responsibilities
- Management of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activity
- Promoting best advice to all clients and positively positioning all Enercare’s products and services looking for opportunities to upsell where appropriate
- Achievement of personal and shared key performance indicators including sales conversion targets, call quality, average call handle time, service level and speed of answer requirements
- Follow communication scripts and create customer care cases as required
- Complete sales appointment data entry including opportunity creation, scheduling and record all conversations in customer database
- Utilize geographic mapping systems and sales skill set documentation as needed when scheduling sales appointments
- Provide service to all Charged Up program call in volume and follow up call backs
- Support department mailboxes and execute work assignments in a timely manner
- Be well versed in and support stimulus programs as required
- Assist District Sales Managers, Sales Effectiveness Leads, Sales Support Manager and all other lines of business as required while completing administrative tasks
- Support peers and mentor new sales coordinators and call centre agents
- Correct errors including those made by call centre and send for coaching
Requirements
- Post secondary education an asset
- Previous Sales and/or call centre experience required
- Strong computer skills and intermediate level understanding of MS Office, Excel, and Outlook, Salesforce
- Ability to concurrently type and use various computer programs while carrying a conversation on the telephone
- Ability to effectively resolve customer complaints
- Competent working well under pressure and understanding business processes
- Ability to multi task in a fast paced, pressure filled, team environment
- Strong organizational skills
- Self starter
- Fluency in additional languages an asset
Full Job Posting
Job Overview
- Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals.
- They are responsible for partnering with field staff and customers to better understand their home comfort requirements, while providing accurate product information and tailoring recommendations to the homeowner’s individual needs.
- Sales Support Coordinators maintain quality in all aspects of sales appointment booking for Energy Management Consultants and are well versed in all the products and services offered by the company.
Accountabilities
- Management of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activity.
- Promoting best advice to all clients and positively positioning all Enercare’s products and services looking for opportunities to upsell where appropriate.
- Achievement of personal and shared key performance indicators including but not limited to sales conversion targets, call quality, average call handle time, service level and speed of answer requirements, tech lead participation.
- Follow communication “scripts” and create customer care cases as required by the business.
- Complete sales appointment data entry including opportunity creation, scheduling and record all conversations in our customer database in a comprehensible way.
- Utilize geographic mapping systems and sales skill set documentation as needed when scheduling sales appointments.
- Provide service to all Charged Up program call in volume and follow up call backs.
- Support department mailboxes and execute work assignments in a timely manner.
- Be well versed in and support stimulus programs as required.
- Assist District Sales Managers, Sales Effectiveness Leads, Sales Support Manager and all other lines of business as required while completing administrative tasks in a timely manner with high attention to detail.
- Support peers and mentor new sales coordinators and call centre agents in a positive and supportive way building teamwork and contributing to business performance.
- Correct errors including those made by call centre and send for coaching.
Qualifications
- Post secondary education an asset.
- Previous Sales and/or call centre experience required.
- Strong computer skills and an intermediate level understanding of MS Office, Excel, and Outlook, Salesforce.
- Capable to concurrently type and use various computer programs while carrying a conversation on the telephone.
- Ability to effectively resolve customer complaints to the satisfaction of both customer and the company.
- Competent working well under pressure and understanding business processes.
- Ability to multi task in a fast paced, pressure filled, team environment.
- Strong organizational skills.
- Self starter.
- Fluency in additional languages an asset.
Additional Information
- Rate of Pay: CAD 26.49 As per Collective Agreement.
- Hours of work: 40 hours per week – Monday to Friday 1:00p.m. – 9:00p.m.
- This position applies to UNIFOR Local 975.
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