Capacity Analyst
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Key skills for this role
About the Role
Enercare is looking for a Capacity Analyst to design and execute workforce capacity planning across all horizons. You will translate demand forecasts into capacity requirements, optimize scheduling, and drive continuous improvement.
Key Skills for This Role
Responsibilities
- Translate demand forecasts into capacity requirements by skill, geography, priority, service type, and SLA constraints
- Analyze historical volumes, seasonal trends, backlog behavior, productivity, and utilization metrics
- Track forecast accuracy, identify variance drivers, and implement corrective actions
- Recommend capacity buffers, resource rebalancing, staffing adjustments, and training needs
- Monitor schedule quality, kickouts, reschedules, idle time, overtime, and manual board adjustments
- Identify configuration gaps, rule conflicts, and system behaviors that reduce schedule accuracy, partnering with IT and business functional analyst
- Implement rule enhancements to reduce kickouts and minimize manual intervention
- Serve as a subject matter expert on scheduling logic for planners, dispatchers, and field leaders
- Work closely with workforce management to provide insights on forecast accuracy
- Validate and load fields schedules and capacity adjustments related to meetings, training etc.
- Ensure schedule locking adherence, driving proactive planning of capacity shrinkage
- Partner with dispatch managers to monitor and provide feedback on process compliance that may impact capacity
Requirements
- Preferred diploma or degree in business management, analytics
- 3+ years of capacity, workforce or related analytics experience
- 1 2 years of business process experience with a proven ability to clearly communicate and articulate business requirements and use cases
- Ability to create and deliver presentations to senior leadership
- Strong collaboration skills
- Strong change management skills
- Analytical – ability to pull multiple data sets and present areas of opportunity
- Knowledge of HVAC industry an asset
Full Job Posting
Role Summary
- The Capacity Analyst is responsible for the end to end design, execution, and continuous improvement of workforce capacity planning across all planning horizons.
- The role ensures that capacity supply aligns with forecasted demand through accurate forecasting, robust system configuration, data integrity, scheduling optimization, and strong operational collaboration.
Responsibilities
- Translate demand forecasts into capacity requirements by skill, geography, priority, service type, and SLA constraints.
- Analyze historical volumes, seasonal trends, backlog behavior, productivity, and utilization metrics.
- Track forecast accuracy, identify variance drivers, and implement corrective actions.
- Recommend capacity buffers, resource rebalancing, staffing adjustments, and training needs.
- Monitor schedule quality, kickouts, reschedules, idle time, overtime, and manual board adjustments.
- Identify configuration gaps, rule conflicts, and system behaviors that reduce schedule accuracy, partnering with IT and business functional analyst to drive optimal solution.
- Implement rule enhancements to reduce kickouts and minimize manual intervention.
- Serve as a subject matter expert on scheduling logic for planners, dispatchers, and field leaders.
- Work closely with workforce management to provide insights on forecast accuracy.
- Validate and load fields schedules and capacity adjustments related to meetings, training etc.
- Ensure schedule locking adherence, driving proactive planning of capacity shrinkage.
- Partner with dispatch managers to monitor and provide feedback on process compliance that may impact capacity.
Qualifications
- Preferred diploma or degree in business management, analytics.
- 3+ years of capacity, workforce or related analytics experience.
- 1 2 years of business process experience with a proven ability to clearly communicate and articulate business requirements and use cases.
- Ability to create and deliver presentations to senior leadership.
- Strong collaboration skills.
- Strong change management skills.
- Analytical – ability to pull multiple data sets and present areas of opportunity.
- Knowledge of HVAC industry an asset.
Compensation
- CAD 69,136 CAD 110,618.
- Incentives such as bonuses are not guaranteed and depend on individual performance and company results.
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