Business Process Analyst (12-Months Contract)
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Key skills for this role
About the Role
Enercare is hiring a Business Process Analyst for a 12-month contract to examine, improve, and streamline business processes. The role involves analyzing current workflows, developing optimized processes, and collaborating with stakeholders.
Key Skills for This Role
Responsibilities
- Analyze current business processes, workflows and procedures to identify areas for improvement
- Develop and implement optimized processes and procedures to enhance efficiency, productivity and customer satisfaction
- Collaborate with stakeholders to design and execute process improvement initiatives aligned with organizational goals
- Conduct gap analysis to identify discrepancies between current state and desired future state
- Monitor and evaluate the effectiveness of implemented process changes
- Create process documentation and guidelines, including standard operating procedures and workflow diagrams
- Provide training and support to team members on new processes and best practices
Requirements
- BBA or equivalent post secondary education
- 3+ years of experience in business process analysis and mapping or a related role supporting a contact centre/customer service environment
- 2+ years in process re engineering, process mapping and customer journey mapping
- PMP certification
- Utility experience
- Proficiency in process mapping and analysis tools (e.g., Visio, Excel, SQL, Tableau)
- Experience with process modeling and improvement methodologies (e.g., Six Sigma, Lean)
Full Job Posting
Role Summary
- A business process analyst examines, improves and streamlines business processes within an organization.
- They are responsible for identifying inefficiencies, bottlenecks and areas for improvement in the existing business processes.
- Once areas for improvement are identified, they work with various teams to develop and implement new processes, procedures and technologies.
Responsibilities
- Analyzing current business processes, workflows and procedures to identify areas for improvement.
- Developing and implementing optimised processes and procedures to enhance efficiency, productivity and customer satisfaction.
- Collaborating with stakeholders to design and execute process improvement initiatives aligned with organizational goals.
- Conduct gap analysis to identify discrepancies between current state and desired future state.
- Monitoring and evaluating the effectiveness of implemented process changes.
- Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
- Provide training and support to team members on new processes and best practices.
Requirements
- BBA or equivalent post secondary education
- 3+ years of experience in business process analysis and mapping or a related role supporting a contact centre/customer service environment.
- Proven ability 2+ years in process re engineering, process mapping and customer journey mapping.
- PMP certification
- Utility Experience
- Proficiency in process mapping and analysis tools and software (e.g., Visio, Excel, SQL, Tableau).
- Experience with process modeling and improvement methodologies (e.g., Six Sigma, Lean).
Compensation
- CAD 69,136 CAD 110,618
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