Sales Supervisor | Retail | Toys R Us, Mina Zayed
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Key skills for this role
About the Role
The role involves overseeing sales operations, managing client relationships, ensuring inventory control, and demonstrating leadership in a retail environment.
Key Skills for This Role
Responsibilities
- Oversee shop floor management and ensure maximum floor coverage during peak periods
- Support team in building long term client relationships
- Act as a role model demonstrating sales leadership
- Perform store opening and closing procedures, including cash handling and security
- Process POS transactions and inventory functions accurately
- Resolve customer complaints and inquiries effectively
- Ensure store presentation standards are maintained
Requirements
- Experience in retail sales supervision or management
- Strong leadership and team management skills
- Excellent customer service and communication skills
- Knowledge of POS systems and inventory processes
Full Job Posting
Overview
- The Sales Supervisor is responsible for coordinating and overseeing the effective management of the shop floor, linking sales staff with store management.
- The role involves ensuring optimal sales operations, overseeing floor management, and maintaining client relationships.
- A strong focus on leadership, operational efficiency, and brand representation is essential for success.
Client and Business Development
- Support the team in building long term client relationships, leveraging various clienteling tools.
- Enhance the 'client state of mind' among the team members.
- Ensure extensive product knowledge throughout the team.
- Support store management in achieving business objectives, projects, and initiatives such as reporting, sales analysis, and product training.
Selling & Floor Management
- Effectively oversee the shop floor to ensure maximum floor coverage during peak trading periods.
- Act as a role model, demonstrating sales leadership to the team.
Operations
- Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
- Accurately process all POS transactions and inventory functions such as transfers, receiving, repairs, and damages to maintain inventory integrity.
- Ensure adherence to loss prevention policies and operational procedures.
Leadership Presence
- Exemplify high performance across all functions.
- Effectively resolve customer complaints, exchanges, and inquiries.
- Serve as a liaison between staff and management regarding potential performance concerns.
- Propose and implement action plans to deliver efficient processes and organization of the store.
- Educate the team on sales plans, personal sales goals, and KPIs.
Others
- Act as an ambassador of the brand, culture, quality, and know how.
- Ensure store presentation standards are achieved and maintained.
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