Sales Representative, Senior

Overview

What You Will Do

• Communicate the value of ABS training offerings to external customers, B2B partners, and internal collaborators.
• Work with ABS regional academy managers to provide sales support and understand customer needs.
• Own and manage relationships with ABS training customers and serve as the primary point of contact for sales.
• Coordinate pre-sales and pre-delivery calls with training customers, leveraging subject matter experts and instructors when necessary.
• Actively prospect and generate leads for maritime training customers and conduct on-site client visits.
• Periodically attend training deliveries to better understand customer profiles and cultivate relationships.
• Collaborate with other business development personnel within ABS to bundle and cross-sell training offerings to a wide range of ABS customers.
• Strategically expand the buying relationship by identifying opportunities for upselling and cross-selling.
• Review evaluation feedback from training participants, monitor and ensure customer satisfaction.
• Respond to RFPs with proposals that highlight ABS’ strengths in delivering cutting-edge educational technology and compliance training.
• Collaborate with teams across marketing, product management, and service delivery to ensure cohesive client strategies and high satisfaction levels.
• Utilizes existing software and services for handling Client Relationship Management (CRM).
• Provide support to consulting, development, and other sales groups as requested.
• Attend events, client committees, and industry conferences to represent ABS and its training offerings.
• Stay abreast of industry trends, particularly in alternative energy sources and digitalization.

Education And Experience

• Bachelor's degree or equivalent experience in Sales, Business, Marketing, Maritime Studies, or a related field.
• At least ten (10) years of robust sales experience preferred, within the international shipping industry, with a proven track record of managing and expanding client relationships.
• Experience and proven ability to sell to training customers in a B2B, for-profit commercial training market.

Knowledge, Skills, and Abilities

• Exceptional communication, negotiation, and presentation skills and strong organizational and project management abilities.
• Willingness to travel to meet clients, attend industry events, and engage with stakeholders across various regions.
• Understanding of the shipping industry’s operational and regulatory challenges.
• Strong interpersonal and team skills, including functioning successfully in a cross-functional team.
• Ability to gain a working knowledge of the ABS Health, Safety, Quality, and Environmental Management System.

Reporting Relationships