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Sales Operations Manager India (m/w/x)

Thorlabs
Bengaluru, IND
Full-time
Senior · 5+ years experience
Onsite
Discovered Today
Free

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Key Responsibilities

  • Lead and further develop Thorlabs' India sales operations function, ensuring alignment with regional growth objectives, operational priorities, and the overall commercial strategy of the EMEA organization.
  • Manage, coach, and develop Customer Service and Sales Engineering teams, fostering a high-performance culture focused on customer satisfaction, operational excellence, and continuous improvement.
  • Drive the effective execution of lead management, quotation processes, order fulfillment, and customer engagement activities to support revenue growth and a seamless customer experience.
  • Act as the key interface between the India office and international stakeholders, ensuring effective collaboration with Sales, Marketing, Finance, Logistics, IT, and Customer Operations teams.
  • Build and maintain strong relationships with strategic customers, local vendors, service providers, and external business partners while supporting commercial activities and customer retention initiatives.
  • Ensure compliance with local regulatory requirements, company policies, contractual obligations, and commercial processes, while safeguarding operational integrity and business continuity.
  • Identify, lead, and implement process optimization and automation initiatives to improve productivity, scalability, service quality, and overall operational efficiency across the organization.
  • Provide management with accurate operational reporting, performance analysis, business insights, and recommendations to support decision-making, resource planning, and sustainable business growth.

Requirements

  • Bachelor's or Master's degree in Business Administration, Engineering, Physics, Supply Chain Management, or a related discipline.
  • Minimum 5 years of leadership experience within Sales Operations, Commercial Operations, Customer Service, Technical Sales Support, or a comparable business environment.
  • Demonstrated success in leading, mentoring, and developing customer-facing teams within a fast-paced and growth-oriented organization.
  • Strong understanding of sales processes, order management, customer lifecycle management, and operational performance metrics.
  • Proven ability to collaborate effectively within an international matrix organization and manage relationships with diverse stakeholders across functions and regions.
  • Experience driving process improvement, change management, and operational excellence initiatives with measurable business impact.
  • Excellent analytical, communication, presentation, and problem-solving skills, with the ability to translate business requirements into actionable solutions.
  • Fluent in English and Hindi, with strong interpersonal skills and the ability to engage effectively with customers, partners, and senior leadership.

Benefits

  • Be part of the foundation of our growing India organization
  • Help shape processes, customer relationships, and market strategy
  • Work with leading scientists, engineers, and technology companies
  • Join a global leader in photonics and optical solutions
  • Take ownership of a highly visible and impactful role
  • Collaborate with international teams across multiple regions
  • Develop your technical and commercial expertise
  • Grow with the business as we expand in India

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