Sales Operations Manager
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Key skills for this role
About the Role
MBH Holdings seeks a Sales Operations Manager to oversee daily sales operations, lead showroom teams, drive sales growth, and enhance customer experience across retail, VIP, corporate, and online channels.
Key Skills for This Role
Responsibilities
- Achieve monthly and annual sales targets across showrooms and sales channels
- Oversee day to day sales activities across all showrooms
- Lead, train, guide, and motivate sales staff to achieve individual and store targets
- Manage VIP customers, private appointments, and exclusive product previews
- Build and maintain relationships with corporate clients
- Monitor fast moving, slow moving, and dead stock items and recommend controlled sales plans
- Coordinate with marketing team for product launches, seasonal campaigns, and promotional activities
- Prepare daily, weekly, and monthly sales reports for management
- Review existing sales processes and recommend improvements to increase efficiency
Requirements
- Bachelor’s degree in Business, Sales, Marketing, Finance, Management, or a related field
- Prior experience in sales operations, retail sales management, commercial operations, or a similar role
- Strong ability to achieve sales targets and drive business growth
- Good understanding of showroom operations, stock movement, customer handling, and sales team management
- Strong analytical skills with the ability to interpret sales data and prepare actionable reports
- Experience with CRM systems, POS systems, sales tools, and business reporting platforms
- Strong communication, leadership, and coordination skills
- Ability to work full time on site in Doha, Qatar
Full Job Posting
Company Description
- MBH Holding Group unites strategic capital with hands on business craftsmanship, focusing on designing, structuring, and elevating organizations into high performing institutions.
Role Description
- This is a full time, on site Sales Operations Manager role based in Doha, Qatar.
- The role will oversee store sales performance, sales pipeline management, customer relationship activities, stock coordination, campaign execution, sales forecasting, CRM discipline, and performance reporting.
Key Responsibilities
- Achieve monthly and annual sales targets across showrooms and sales channels.
- Oversee day to day sales activities across all showrooms.
- Lead, train, guide, and motivate sales staff to achieve individual and store targets.
- Manage VIP customers, private appointments, and exclusive product previews.
- Build and maintain relationships with corporate clients.
- Monitor fast moving, slow moving, and dead stock items and recommend controlled sales plans.
- Coordinate with marketing team for product launches, seasonal campaigns, and promotional activities.
- Prepare daily, weekly, and monthly sales reports for management.
- Review existing sales processes and recommend improvements to increase efficiency.
Qualifications
- Bachelor’s degree in Business, Sales, Marketing, Finance, Management, or a related field.
- Prior experience in sales operations, retail sales management, commercial operations, or a similar role.
- Experience in luxury retail, fashion, leather goods, lifestyle products, or premium customer service is an advantage.
- Strong ability to achieve sales targets and drive business growth.
- Good understanding of showroom operations, stock movement, customer handling, and sales team management.
- Strong analytical skills with the ability to interpret sales data and prepare actionable reports.
- Experience with CRM systems, POS systems, sales tools, and business reporting platforms.
- Strong communication, leadership, and coordination skills.
- Ability to work full time on site in Doha, Qatar.
Required Skills
- Sales growth and target achievement
- Retail and showroom operations
- Customer relationship management
- VIP customer handling
- Corporate sales support
- Sales reporting and forecasting
- Team leadership and coaching
- CRM and pipeline management
- Inventory and slow moving stock coordination
- Campaign execution and performance tracking
- Process improvement and cross functional coordination
Role Objective
- Ensure strong sales performance, smooth showroom operations, premium customer experience, effective team leadership, and continuous sales growth across MBH Holding Group’s retail and commercial business channels.
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