Sales Operations Coordinator

Job Overview

*A. Sales Coordination & Support*

• Support the Sales Team with day-to-day activities, documentation, and follow-up.
• Coordinate between sales, service, finance, logistics, and other departments.
• Prepare quotations, proposals, and basic tender documents as needed.
• Maintain sales files, customer records, and communication logs.
• Support Sales Team members with administrative tasks, such as creating sales reports, preparing sales presentations using MS Power Point, managing customer databases, preparing sales documents, proposals, quotations, business travel reports.
• *B.
• Sales Administration*
• Ensure accurate and timely entry of data in the CRM/ERP system.
• Follow up on approvals, signatures, and internal workflows.
• Support PR/PO creation for consumables; receive items and update inventory lists with counts.
• Coordinate with internal departments, HR, Procurement, Logistics, etc.
• Assist in planning and coordinating for business travel, including booking hotels, flights, and transportation for team members as needed.

*C. Sales Reporting & Analysis*

• Manage the preparation of monthly reports, ensuring all data is accurate, complete, and discussed with the team before submission to management.
• Update pipeline, forecasts, and creation of Power BI dashboards for the Regional Sales Manager.
• Track key metrics: revenue, margins, hit rates, customer activity, and open opportunities.
• Identify variances and provide data insights for better decision-making.
• Develop, update, and maintain business dashboards to support management decision-making (Lost Report, Business Development Dashboard & LPO/LOI Dashboard)
• Coordinate with relevant departments to collect required data and validate information prior to dashboard updates.
• Ensure all reporting tools and trackers are up-to-date, organized, and aligned with company standards.
• *D.
• Sales Operations*
• Coordinate internal meetings, sales reviews, and customer visits.
• Support the Regional Sales Manager with scheduling, presentations, and performance tracking.
• Assist in preparing annual plans, budgets, and sales initiatives.
• Ensure compliance with company policies and sales processes.

Core Competencies

• Strong coordination and communication skills
• High attention to detail
• Analytical mindset and strong presentation skills
• Ability to prioritize and multitask
• Customer service orientation
• Proactive and organized
• Ability to work under pressure

Qualifications And Experience

• Bachelor’s degree/Diploma in Business, Sales, Marketing, or related field
• 5-7 years' experience in sales support, sales admin, or similar roles
• Industry experience in heavy equipment, compressors, HVAC, material handling, forklift, construction is required
• Proficiency in MS Office (Word, Excel, PowerPoint), SAP, Power BI
• Strong English communication
• A Valid UAE driving license is a must