Sales & Guest Relations Agent
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Key skills for this role
About the Role
R3 Luxury & Travel seeks a Sales & Guest Relations Agent in Dubai to handle guest inquiries, manage reservations, and support sales for high-end travel and lifestyle services. Requires strong communication, guest relations experience, and a UAE driving license.
Key Skills for This Role
Responsibilities
- Handle incoming guest inquiries, manage reservations, and support sales efforts
- Coordinate bookings for hotels, transportation, and experiences
- Follow up with clients to ensure satisfaction
- Maintain accurate records in booking and CRM systems
- Greet and assist guests in person
- Respond promptly to phone and digital communications
- Achieve Sales targets and business development objectives
- Develop and maintain relationships with suppliers and clients
Requirements
- Strong Communication and Customer Service skills
- Experience in Guest Relations and Customer Satisfaction
- Background in Receptionist Duties and front of house operations
- Prior exposure to sales or luxury hospitality environments
- Fluency in English; additional languages are an advantage
- Candidates must have a UAE valid driving license
- Only candidates with GCC experience will be considered
Full Job Posting
Company Description
- R3 Luxury & Travel specializes in delivering effortless, discreet luxury experiences for a select global clientele.
- The company manages every detail of high end travel and lifestyle requests.
Role Description
- Handle incoming guest inquiries, manage reservations, and support sales efforts.
- Coordinate bookings for hotels, transportation, and experiences.
- Follow up with clients to ensure satisfaction.
- Maintain accurate records in booking and CRM systems.
- Greet and assist guests in person.
- Respond promptly to phone and digital communications.
- Collaborate with internal and external partners to deliver flawless service.
Qualifications
- Strong Communication and Customer Service skills.
- Experience in Guest Relations and Customer Satisfaction.
- Background in Receptionist Duties and front of house operations.
- Prior exposure to sales or luxury hospitality environments.
- Fluency in English; additional languages are an advantage.
- Strong organizational, time management, and multitasking abilities.
- Comfort with digital tools and booking/CRM systems.
- Professional appearance and demeanor, commitment to discretion.
- Candidates must have a UAE valid driving license.
- Only candidates with GCC experience will be considered.
Key Responsibilities
- Achieve Sales targets and business development objectives.
- Develop and maintain relationships with suppliers and clients.
- Actively upsell the company’s full concierge ecosystem.
- Track client preferences, behavior, and booking history.
- Identify top clients and ensure consistent high touch engagement.
- Build strong working relationships with restaurants, clubs, hotels, and venues.
- Negotiate priority seating, upgrades, and special arrangements.
- Work closely with all departments.
- Create a global calendar that includes major events in different regions.
Compensation
- Pay: AED 1.00 AED 2.00 per month
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