General Manager
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Key skills for this role
About the Role
R3 Luxury & Travel seeks an experienced General Manager to lead its Dubai team, overseeing concierge and travel operations. The role requires at least 5 years of senior leadership in hospitality or luxury services, fluency in English and Arabic, and strong operational and client management skills.
Key Skills for This Role
Responsibilities
- Manage and mentor the local team
- Optimize workflows and coordinate with international partners and vendors
- Deliver seamless concierge and travel experiences
- Handle regular client interaction and issue resolution
- Make strategic decisions to drive business performance
Requirements
- Minimum 5 years of proven experience in a General Manager, Operations Manager, or senior leadership role within hospitality, tourism, travel, concierge, or service industry
- Fluency in both English and Arabic, spoken and written
- Operational management skills including workflow optimization, process improvement, and performance monitoring
- Client relationship management and communication skills with ability to build trust and maintain discretion
- Business and financial acumen including budgeting, forecasting, and basic P&L understanding
- Bachelor's degree in Business, Hospitality Management, or related field, or equivalent professional experience
- Eligibility to work on site in Dubai
Full Job Posting
Company Description
- R3 Luxury & Travel is a discreet, high end concierge and travel service dedicated to delivering effortless luxury for a select global clientele.
- The company specializes in personalized experiences, from securing premium suites to arranging private jets and exclusive dining.
- Team members work closely with clients to understand preferences and anticipate needs, leveraging a global network of top hotels, yachts, jets, and curated experiences.
Role Description
- The General Manager role is a full time, on site position based in Dubai, United Arab Emirates.
- This role includes managing and mentoring the local team, optimizing workflows, and coordinating with international partners and vendors.
- Regular client interaction, issue resolution, and strategic decision making are central to this position.
Qualifications
- Minimum of five (5) years of proven experience in a General Manager, Operations Manager, or senior leadership role within the hospitality, tourism, travel, concierge, or service industry.
- Fluency in both English and Arabic, spoken and written, is mandatory.
- Proficiency in additional languages, particularly French, Russian, or other international languages, will be considered a significant asset.
- Operational management skills, including workflow optimization, process improvement, and performance monitoring.
- Client relationship management and communication skills, with the ability to build trust and maintain high levels of discretion.
- Business and financial acumen, including budgeting, forecasting, and basic P&L understanding.
- Experience in luxury hospitality, travel, concierge services, or a related high touch service industry.
- Excellent organizational skills, attention to detail, and the ability to manage multiple complex requests simultaneously.
- Bachelor's degree in Business, Hospitality Management, or a related field, or equivalent professional experience.
- Comfort working in a fast paced, client driven environment and adapting quickly to changing priorities.
- Strong knowledge of corporate governance, operational procedures, customer service excellence, and business process optimization.
- Proficiency in Microsoft Office applications and relevant business management systems.
Additional Notes
- Only candidates with job experience in Dubai will be considered.
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