Sales Executive
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Key skills for this role
About the Role
Fortis is hiring a Sales Executive for its payments acquisition team to handle inbound merchant leads, qualify them, and close payment acquiring deals remotely. The role requires 1-3 years of customer-facing experience, understanding of payments concepts, and strong phone communication skills.
Key Skills for This Role
Responsibilities
- Contact inbound leads within defined SLA and qualify merchants on processing volume, current acquiring setup, and settlement needs
- Deliver clear, confident payments pitches covering MDR, settlement speed, acceptance methods, and onboarding timelines
- Close payment acquiring deals remotely across phone and digital channels
- Route complex or enterprise volume deals to the right teams with clean handover documentation
- Keep CRM records accurate and pipeline healthy — lead status, call notes, closed/lost reasons
- Hit monthly targets for won deals and lead to won conversion rate
Requirements
- 1–3 years of experience in a customer facing role (payments sales, merchant acquiring, bank sales, or customer service/technical support in fintech or banking)
- Understanding of basic payments concepts: MDR, interchange, settlement cycles, or eagerness to learn
- Confident on the phone, comfortable handling objections, and able to run a full sales conversation independently
- Disciplined with CRM and process
- Arabic, Hindi, Urdu, or Malayalam speaker is a strong plus
Full Job Posting
Role Overview
- We're building something different at Fortis — a fintech that puts software, loyalty, and payments in one place for small and medium businesses across the UAE. We're looking for a driven Sales Executive (Payments) to join our payments acquisition team.
What you'll be doing
- Contacting inbound leads within defined SLA and qualifying merchants on processing volume, current acquiring setup, and settlement needs.
- Delivering clear, confident payments pitches — MDR, settlement speed, acceptance methods, onboarding timelines.
- Closing payment acquiring deals remotely across phone and digital channels.
- Routing complex or enterprise volume deals to the right teams with clean handover documentation.
- Keeping CRM records accurate and pipeline healthy — lead status, call notes, closed/lost reasons.
- Hitting monthly targets for won deals and lead to won conversion rate.
What we're looking for
- 1–3 years of experience in a customer facing role — payments sales, merchant acquiring, bank sales, or customer service / technical support in fintech or banking.
- Understanding of basic payments concepts: MDR, interchange, settlement cycles — or genuine eagerness to learn them fast.
- Confident on the phone, comfortable handling objections, and able to run a full sales conversation independently.
- Disciplined with CRM and process — you follow up, you document, you don't let leads go cold.
- Arabic, Hindi, Urdu, or Malayalam speaker is a strong plus.
What we offer
- Competitive base + performance based commission.
- Medical insurance.
- Visa support.
- Central Dubai office (World Trade Centre).
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