Sales Executive

Position overview

Guest and sales responsibilities

• Resolve guest calls, requests, questions, and problems by contacting appropriate departments when needed.
• Use sales techniques and upselling to maximize revenue while maintaining guest loyalty.
• Process reservations, changes, cancellations, guest calls, and Marriott Rewards redemption requests.
• Enter loyalty programme information into the appropriate software and promote brand awareness.
• Welcome guests, anticipate service needs, address concerns, and communicate professionally.

Administrative and team responsibilities

• Perform filing, emailing, typing, faxing, and other office duties for Sales and Marketing.
• Assist management with training and motivating employees and serve as a role model.
• Follow company policies, protect confidential information and assets, and maintain professional appearance standards.
• Monitor performance against quality expectations and complete other reasonable duties requested by supervisors.

Preferred qualifications

• A high school diploma or G.E.D. equivalent is preferred.
• At least two years of related work experience is preferred.
• No supervisory experience, license, or certification is listed as required.
• The role requires clear professional communication, accurate written work, appropriate telephone etiquette, and the ability to handle objects up to 10 pounds.

Workplace details

• The position is located at Diplomatic Street, Area 61, Street 806, Doha, Qatar.
• The role is performed on site and involves regular interaction with guests, employees, and other departments.

About the employer