Sales Coordinator

Reporting to the Senior Sales Manager, Commercial Sales, this role involves a mix of sales, marketing support and customer service skills.

The core objectives of this role are to support the Commercial Sales, EMEA team through lead qualification, logistics and general administration.

We’re looking for a candidate who can share monthly promotional assets to our global network, provide back up support for inbound merrithew.com web orders and customer calls in addition to delivering excellent service to Merrithew ™ partners and clients.

Major responsibilities

• Provide support to drive sales towards quarterly Sales Team Sales Objectives
• Coordination of inbound departmental email through merrithew.com , social media, tradeshows, and order processing for commercial products
• Answering in-bound customer sales calls and responding/ escalating customer issues to the Customer Care team
• Handling small value sales - eg. accessories
• Maintenance of the CRM Database by updating customer records (address, email, contacts)
• Managing potential leads in CRM, creating leads or opportunities and assigning to sales team for follow up
• Management and coordination of orders with our EU & Tapscott facility
• Generate and distribute Sales and Inventory Reports (e.g. Sales Person Reports, Daily Sales, Monthly Promotion Sales Analysis) Saved Carts Reports and other reports as required
• Covering off on Sales Managers and other Customer Service & Sales Support Coordinator’s duties during vacation time, sick leave and other out of office situations
• Working on statutory holidays as directed and planned in advance

Marketing support

• Provide Partner Marketing support – image requests, website reviews, events posting, requests for inventory & serial number reports, etc.
• Assist in maintenance of Distributor Portal: in charge of updating price lists, product information and monthly memos on the Distributor Portal through SiteFinity.
• Create and generate Team notification emails including: Monthly Promotions, New Products, In/Out of Stock items, CRM Updates, General FYIs
• Assist with travel arrangements, booking external training, gift basket requests for external clients, etc.
• Other duties, as assigned

• 2+ years in a supporting role to sales and customer service teams, with logistics experience handling a range of clients
• Superior organizational skills and excellent communication skills (verbal and written)
• Excellent MS Office (Outlook, Word, Excel, PowerPoint) and presentation proficiency
• CRM expertise with data entry and reporting
• Additional languages, spoken and written, are a definite asset. Specifically, German, Spanish, Portuguese, French, or any European language.

Merrithew may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

These tools assist our recruitment team but do not replace human review.

All final hiring decisions are made by Merrithew's recruitment team.

Merrithew™ is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

Merrithew is committed to providing a barrier-free access workplace.

If you need accommodation at any stage of your application, or want more information on our accommodation policies, please contact us " careers@merrithew.com "

Merrithew™ is proud to be an Equal Opportunity Employer.

Our organization respects and follows the letter and spirit of the Ontario Human Rights Code.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds