Front Desk Coordinator

Position Overview

Position Details

• The position is part time and permanent.
• The stated location is 2 Bloor St E, Suite 1000, Toronto, and the role is onsite.
• The posting lists compensation of $18 per hour.
• Early morning, evening, or weekend availability may be required.

About Merrithew

Customer Service

• Greet members and guests, provide information, process check-ins and bookings, and handle payments.
• Tour first-time guests, introduce them to instructors, address inquiries, and maintain clean and stocked front desk and studio areas.

Sales and Membership Growth

• Convert first-time guests into members based on instructor recommendations.
• Promote and sell memberships, class packages, and retail products.
• Schedule and conduct prospective member tours and explain benefits, features, and introductory offers.
• Follow up with leads using the management software cadence and work toward studio goals.
• Support referral programs, challenges, and in-studio or off-site engagement events.

Administrative and Operations

• Process membership applications, renewals, freezes, and cancellations and maintain member records and schedules.
• Manage POS transactions and daily sales reconciliation.
• Assist with opening and closing procedures and coordinate with instructors and management.
• Support shift transitions, cleaning and restocking, and apprentice schedule changes.

Skills and Qualifications

• At least two years of front desk, customer service, or sales experience.
• Fitness or hospitality experience is preferred.
• Strong communication, interpersonal, and sales skills with a customer-first mindset.
• Proficiency in Microsoft and point-of-sale software.
• Ability to multitask, remain calm under pressure, and work required shifts.
• Comfort capturing in-studio photo or video content for social media.

Preferred Attributes

• Passion for health, wellness, and fitness is preferred.
• Team-oriented attitude, professional appearance, self-motivation, and goal orientation are preferred.
• Problem-solving and calm de-escalation skills are preferred.

Compensation and Benefits

• The posting lists an hourly wage of $18.
• Benefits include a complimentary gym membership and opportunities for professional development and career advancement.

Workplace

• The role is onsite at Merrithew's Toronto studio.